Application Analyst - Epic Ambulatory / Kaleidoscope

This position serves as the subject matter expert and technical contact for their focus application areas (Ambulatory/Kaleidoscope) and takes the lead in primary areas of work, including Projects, Changes, and the highest point of Break/Fix escalation. Additionally, the Epic Analyst - Ambulatory / Kaleidoscope demonstrates full use and application of standard principles, theories, and concepts related to technical discipline, and provide solutions to a variety of complex problems.

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  Designs, builds, configures, tests, and provides maintenance of clinical information systems with a focus in patient registration, patient scheduling, patient billing, and patient throughput. Serves as a liaison between business operations and providers, internal information technology, system users and vendors working within the defined project objectives for issue and problem resolution.

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  Provides support to end-users both remotely and in-person. Monitors, investigates, troubleshoots, and resolves incoming tickets. Coordinates system fixes and changes with software vendors. Coordinates the deployment of application changes with the training team and operations.

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  Creates test scripts, timelines, and plans for application and workflow changes. Performs actual testing of clinical information system configuration and processes, including testing across applications and/or the testing of the application configuration of other analysts. Coordinates and participates in requestor and user testing of application changes.

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  Collaborates with technical colleagues to help identify any infrastructure related issues that have resulted in clinical application issues.

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  Provides on-going end user clinical information systems support with all upgrades, new releases, enhanced functionality, and requested change and problem management support following the outlined ITIL processes.

• Assists with other Epic modules as needed.

• Provides backup support during peak times or staff shortages.

• Participates in special projects and initiatives.

• Performs related duties as required.

Knowledge, Skills & Abilities

• Quickly learns new technical skills and knowledge; is good at learning new industry, company, product, or technical knowledge.

• Stays updated with the latest Epic Ambulatory features.

• Actively seeks out training opportunities.

• Applies new knowledge to improve system performance.

• Uses rigorous logic and methods to solve difficult problems with effective solutions.

• Diagnoses and resolves complex application issues.

• Develops innovative solutions to improve user experience.

• Collaborates with teams to address system challenges.

• Is dedicated to meeting the expectations and requirements of internal and external customers.

• Provides excellent support to clinical staff.

• Understands and anticipates user needs.

• Ensures user satisfaction with application performance.

• Works effectively and cooperatively with others; establishes and maintains good working relationships.

• Collaborates with IT and clinical teams.

• Shares knowledge and best practices.

• Participates in team meetings and projects.

• Thoroughly reviews work for accuracy and completeness.

• Ensures configurations are precise and accurate.

• Reviews documentation for completeness.

• Monitors system performance for issues.

• Epic Ambulatory Certification.

• Demonstrates a strong understanding of IT principles, software development, and system analysis, typically evidenced by a Bachelor's degree in Information Technology, Computer Science, or a related field.

• Possesses practical experience in healthcare IT environments and familiarity with Epic systems, generally shown through at least 3 years of relevant experience in healthcare IT or Epic systems.

Relevant education and experience may be substituted as appropriate.

• Project Management Professional (PMP) Certification.

• Master's degree in Information Technology, Computer Science, or a related field.

• Extensive experience with Epic Ambulatory applications, typically demonstrated by at least 5 years of relevant experience.

OPEN

• Standard office equipment

• Repetitive use of a keyboard

• May be exposed to such occupational hazards as communicable diseases, blood borne pathogens, ionizing and non-ionizing radiation, hazardous medications and disoriented or combative patients, or others.

• Resume/CV

• 3 work references with their contact information; at least one reference should be from a supervisor

• Letter of interest

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A criminal history background check will be required for finalist(s) under consideration for this position.

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The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

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The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form.  You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States.  Documents need to be presented no later than the third day of employment.  Failure to do so will result in loss of employment at the university.

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English and Spanish) [PDF]
• Right to Work Poster (English) [PDF]
• Right to Work Poster (Spanish) [PDF]

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.