Graduation Success Coordinator, Texas One Stop for Enrollment Services

We are looking for team members who have a passion for helping others, thrive in a team environment and have a strong commitment to systemically improve the student experience. Must be eligible to work in the United States on a full-time basis for any employer.

The Graduation Success Coordinator promotes on-time degree completion by helping students navigate and overcome barriers to graduation. Through data analysis, proactive outreach, and individualized support, this role partners with students, advisors, and campus stakeholders to identify solutions and improve student success outcomes. The coordinator also supports Texas One Stop’s integrated service model by assisting students with enrollment services and contributing to a collaborative, student-centered team environment.

• →Maintain and provide data, reports, and summaries for Texas One Stop and student success-related initiatives. Responsibilities include accurate record-keeping and analysis of those data. Provide assessment support for assigned programs. Review degree audits, course registration and student records to identify patterns related to graduation barriers.
• →Support initiatives designed to achieve improvements in the four-year graduation rate. Communicate with students, advisors and administrators to trouble-shoot graduation barriers and provide timely solutions for students. Follow intake protocols and work with students on a 1:1 basis.
• →Assist Texas One Stop during peak periods via front counter or email to counsel students on a variety of enrollment services (i.e., financial aid, billing, academic records, registration). Apply critical analysis, independent discretion, and professional judgment to address a wide range of student needs and situations.
• →Serve as an active, positive and engaged member of the Texas One Stop staff. Participate on cross-functional committees as appropriate, develop and manage assigned office procedures, paperwork, and data integrity.
• →Other duties as assigned.

Bachelor's degree. A combination of 4 years of experience in academic advising, student financial aid, student personnel, student services, or related experience. Proficiency with software including Microsoft 365 Office Suit.  Must be organized, detail-oriented, and customer focused. Candidates must have superior project, communication, and time-management skills and a professional demeanor. Must be capable of multi-tasking in a high-stress environment. Must be able to prioritize work assignments to complete work within required time periods. Willing to work evening and weekend events as required.

Relevant education and experience may be substituted as appropriate.

Master’s degree. More than the required years of experience. Proficiency with software including Salesforce CRM and WaitWell. Extremely detail-oriented. Excellent interpersonal skills. Ability to handle stressful situations with composure. Knowledge of and proficiency with software including MS Word and Excel. Ideal candidates will be able to set priorities and manage multiple projects. Ability to remain productive in a fast-paced, shared space environment with frequent interruptions. Ability to make presentations to individuals and groups of various sizes. Spanish-speaking.

$50,000 + depending on qualifications
 

• May work around standard office conditions.
• Repetitive use of a keyboard at a workstation.

• Scheduled work hours may vary, including nights and/or weekends. 

• Letter of interest
• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor

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A criminal history background check will be required for finalist(s) under consideration for this position.

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The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

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The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form.  You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States.  Documents need to be presented no later than the third day of employment.  Failure to do so will result in loss of employment at the university.

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English and Spanish) [PDF]
• Right to Work Poster (English) [PDF]
• Right to Work Poster (Spanish) [PDF]

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.