Assistant Manager in Training

Pa-Lancaster-mid

RetailAssistant Store Manager

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Quick Summary

Key Responsibilities

1. Client Experience & Service Excellence Ensure consistent exceptional guest experience across all spa services. Support front desk and service staff Handle client feedback, concerns,

Technical Tools

RetailAssistant Store Manager

Benefits:

Opportunity for advancement
Paid time off
Training & development
Wellness resources
401(k)
Bonus based on performance
Company parties
Employee discounts
Flexible schedule

Hand and Stone Massage and Facial Spa is currently seeking an enthusiastic & sales focused Assistant Spa Manager in Training to help us drive our spa operations and support our leadership initiatives! The position of Assistant Spa Manager in Training is designed for people who are passionate about client interactions & connection, interested in the wellness industry and expanding their sales experience.

The Assistant Spa Manager in Training supports the Upper & Senior Leadership in overseeing daily spa operations, ensuring exceptional client service, smooth front desk functionality, and effective team coordination. This role plays a key part in maintaining operational efficiency, supporting staff development, and driving business performance.

This is a 90-day management-track position. You will start as a Front End Associate to learn our core operations, following a structured development plan with the goal of transitioning into the Assistant Spa Manager role after 90 days.

Ideal candidates for this role demonstrate the following attributes:

Growth Focused Leadership - the assistant spa manager in training will be running the front desk of the spa, training sales associates, and working closely with our leaders to produce both a client and team focused culture.
Member Conversion and Customer Service - as part of the spa leadership team, you will lead by example. You enjoy connecting with clients to offer them individualized sales solutions. You also understand how to coach and motivate a sales team.
Promote Health and Wellness– you understand, or want to learn more, about the benefits of massages and facials. You are comfortable educating members and guests on services, upgrades, products, and memberships.
Multi-Tasking Expertise - have experience handling or assisting with administrative tasks- including (but not limited to) payroll preparation, front end schedule changes, inventory support, front end coverage support and sales reporting.
Passion to Drive Results – you understand the impact of your actions and flex your strategy to drive results, accommodate the needs of the business and are available a variety of business hours including evenings and weekends.

Key Responsibilities:

1. Client Experience & Service Excellence

Ensure consistent exceptional guest experience across all spa services.
Support front desk and service staff
Handle client feedback, concerns, and special requests with professionalism and care.
Promote a welcoming, relaxing, and inclusive environment for all guests.

2. Front Desk & Sales Operations

Oversee daily front desk operations including appointment scheduling, confirmations, and client check-ins/outs.
Promote spa services, memberships, and upgrades to clients.
Train and coach front desk staff on sales techniques and service knowledge.
Track and report on sales performance and customer satisfaction metrics.
Maintain clean, organized operational work environment

3. Personnel Support & Supervision

Assist with front-end scheduling, call-outs, and daily task assignments.
Provide support and coaching to front desk associates and service providers.
Conduct regular team check-ins and performance feedback sessions.
Resolve minor staff conflicts and escalate issues to upper or senior leadership as needed.
Supervise day-to-day operations in direct support's absence.

4. Operational & Administrative Support

Monitor and manage FOH inventory; prepare biweekly orders for the Operations Manager.
Assist with payroll preparation, timekeeping accuracy, and HR documentation.
Coordinate with service providers to ensure smooth service flow and client satisfaction.
Ensure compliance with health, safety, and sanitation standards.

5. Strategic & Business Support

Assist leadership with business development initiatives and marketing strategies.
Maintain sales boards and contribute to team goal setting and performance tracking.

Success in This Role Looks Like:

Exceptional Guest Satisfaction: Clients consistently report positive experiences and return regularly.
Efficient Operations: Daily spa functions run smoothly with minimal disruptions.
Team Collaboration: Staff feel supported, motivated, and aligned with spa standards.
Sales Growth: Membership and retail sales steadily increase through effective team engagement.
Leadership Readiness: The Assistant Spa Manager is prepared to step into leadership responsibilities as needed.