Director - Worker Welfare (RD 4)

Job Summary

Lead the Worker Welfare function for City Operations, with a practical focus on occupational health, workplace safety, ergonomics and the quality of the working environment. Establish the governance, assurance and monitoring arrangements needed to protect worker wellbeing, identify workplace risks and support fair, safe and healthy working conditions across City Operations and its service-provider activities.

Core Responsibilities 
• Lead the City Operations Worker Welfare function and translate corporate requirements into practical standards, plans and controls. 
• Establish a worker welfare governance, assurance and monitoring framework covering occupational health, workplace safety, ergonomics, welfare facilities and working-environment conditions. 
• Develop risk-based inspection and review programs for City Operations workplaces and service-provider operations. 
• Monitor worker welfare performance, trends, concerns and corrective actions, escalating material issues to leadership. 
• Coordinate with Health & Safety, FLS, Human Capital, Procurement, Operations, Asset Management and service providers to embed worker welfare requirements into operational delivery. 
• Support the assessment and improvement of workplace ergonomics, job design, welfare facilities and environmental conditions affecting worker health and wellbeing. 
• Oversee investigation and follow-up of worker welfare concerns, non-compliances and recurring workplace issues. 
• Ensure worker welfare requirements are incorporated into contractor scopes, mobilization, performance monitoring and service reviews. 
• Build awareness and capability through guidance, training and engagement with employees and service providers. 
 
Specific Responsibilities 
• Develop and maintain the City Operations Worker Welfare Plan, procedures, checklists and reporting arrangements. 
• Maintain a worker welfare risk and action register with accountable owners and closure evidence. 
• Coordinate occupational health and ergonomic assessments where required and track recommended improvements. 
• Conduct or coordinate worker interviews, workplace observations and welfare-facility reviews as part of assurance activities. 
• Produce periodic dashboards and management reports covering leading indicators, findings, trends and overdue actions. 
• Support continual improvement of working conditions across City Operations. 

Generic Responsibilities

• Contribute to annual business planning, workforce planning and budget management for the function. 
• Lead, coach and develop assigned teams and specialist service providers. 
• Promote a culture of accountability, prevention, continual improvement and evidence-based decision-making. 
• Maintain accurate records and provide timely reports, presentations and recommendations to City Operations leadership. 
• Perform other related duties consistent with the role and business requirements

Key Internal Interactions

• City Operations leadership and functional directors 
• Health & Safety, FLS and Environmental teams 
• Human Capital and Employee Relations 
• Contracts & Procurement 
• Operations, Asset Management and Community Management 
• Governance, Risk & Controls 
• Communications and relevant project/handover teams 

Key External Interactions

• Relevant government and regulatory authorities 
• Occupational health and ergonomics specialists 
• Operations, maintenance and service-provider contractors 
• Worker welfare auditors and consultants 
• Healthcare and employee-assistance providers, as applicable 
• Developers and delivery partners 

Minimum Qualifications

• Bachelor’s degree in occupational health, Health & Safety, Human Factors, Ergonomics, Public Health, Human Resources or a closely related discipline. 
• Master’s degree in a relevant field is desirable. 

Professional certifications

• Relevant professional certification in occupational health and safety, ergonomics, worker welfare or auditing is desirable. 
• Professional membership with a recognized health, safety, ergonomics or human-resources body is desirable. 

Skills

• Strong knowledge of worker welfare, occupational health, workplace safety, ergonomics and working-environment controls. 
• Strong inspection, investigation, assurance and corrective-action management skills. 
• Ability to engage constructively with workers, managers, contractors and senior leadership. 
• Strong analytical, reporting, communication and stakeholder-management skills. 
• Ability to manage sensitive welfare matters professionally and consistently