Foundation Liaison - Foundation - Full Time 8 hours Days (Non-Union, Non-Exempt)

Patron Engagement & Support
• Meet personally with patrons during hospital visits, scheduled procedures, or appointments to provide support, information, and a reassuring presence.
• Assist patrons with non clinical needs such as wayfinding, communication support, and navigating hospital processes.
• Be present for the initial intake of the patron’s appointment, procedure, or surgery when requested, serving as the primary point of contact for family members, if needed.
• Hospital Coordination & Communication
• Serve as a bridge between patrons and hospital departments including registration, surgical services, nursing units,
outpatient clinics, and emergency/urgent care.
• Notify department leaders, unit directors, and key contacts of upcoming patron appointments or procedures to facilitate smooth coordination.
• Build and maintain effective relationships with hospital staff to enhance the overall patron experience.
• Scheduling & Administrative Support
• Arrange patron requested appointments within USC Arcadia Hospital and with physician offices.
• Complete patient pre registration to streamline patron arrival and check in processes.
• Contact physician offices to obtain necessary procedural orders and documentation prior to scheduled tests or
procedures.
• Document all patron interactions, requests, and service needs accurately and in accordance with Foundation protocols.
• On Call & Shift Expectations
• Serve on an on call schedule, including day, evening, night, weekend, and holiday shifts as assigned.
• Respond promptly when on call to support patrons or their families onsite as needs arise.
• Donor Stewardship & Relationship Building
• Represent the USC Arcadia Hospital Foundation with professionalism, warmth, and discretion.
• Support donor stewardship goals by providing thoughtful and responsive service that strengthens patron engagement and trust.
• Participate in Foundation team meetings, trainings, and discussions related to donor experience improvements.
• Additional Duties
• Assist with coordination of Foundation events, hospital tours, and patron related activities as needed.
• Identify opportunities to enhance the overall experience for patrons and families interacting with the hospital.
• Perform other duties as assigned to support the mission and programs of the USC Arcadia Hospital Foundation.

Minimum Education: 
Bachelor’s Degree    Healthcare administration, communications, nursing, social work, hospitality, or related field.

Minimum Skills: 
Strong interpersonal and communication skills with the ability to provide calm, supportive assistance in sensitive or emotionally complex situations.
Excellent organizational and multitasking abilities.
Detail-oriented and ability to make sound judgment with follow-through.
Ability to build trusting relationships with patrons, families, hospital staff, and clinical teams.
High level of integrity and discretion when handling protected health information (PHI) and donor data.
Flexibility and reliability in fulfilling on call responsibilities.

• Notice of Non-discrimination
• Employment Equity
• Read USC’s Clery Act Annual Security Report
• USC is a smoke-free environment
• Digital Accessibility

If you are a current USC employee, please apply to this  USC job posting in Workday by copying and pasting this link into your browser: