Ticket Seller 2 (Resource Employee), LA Memorial Coliseum

United States·Los Angeles

Other

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Quick Summary

Key Responsibilities

High School diploma or equivalent required.Experience:Previous experience using the Ticketmaster ticketing system in a box office, venue, or event setting.

Requirements Summary

High School diploma or equivalent. Ticketmaster experience required Prior sales and customer service experience; ticketing sales is preferred.

Technical Tools

Other

This position provides a higher level of Ticketmaster experience, responsible for conducting in-person and by-phone ticket sales using the Ticketmaster ticketing system, balancing, and accounting for cash and charge/debit receipts for daily sales transactions and organizing and distributing "will call" tickets. The Ticket Seller also communicates effectively and maintains high standards of customer service during all sales transactions, responds to customer inquiries regarding building information, directions, event seating, ticketing, parking, and general concerns during the sales process.

Job Accountabilities:

Ticket Selling
Will Call
Processing promoter requests
Receive and process counter, phone and mail ticket orders using various aspects of the ticketing system.
Follow proper cash handling procedures regarding money and ticket reconciliation after every work shift.
Provide accurate facility information and exceptional customer service to all customers. Performs other related duties as assigned or requested.
The University reserves the right to add or change duties at any time.

Position specific Job Qualifications:

High School diploma or equivalent.
Ticketmaster experience required
Prior sales and customer service experience; ticketing sales is preferred.
Experience handling/reconciling cash and the ability to calculate money with efficiency and accuracy.
Strong, professional communication skills.
Basic computer knowledge.
Ability to work independently, prioritize and meet strict deadlines

We pride ourselves in creating the BEST USC EXPERIENCE, and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families. For more information please visit https://employees.usc.edu/benefits-perks.

This support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans!

The work culture thrives on mutual respect, trust, and synergy amongst all of its members.

USC has great minds that transform the world with their talents and research. Will you be one? Join us!

FIGHT ON!

The hourly rate for this position is $24.00. When determining an offer, the University of Southern California considers factors such as the scope and responsibilities of the role, the candidate’s experience, education, training, key skills, internal peer alignment, applicable laws, contractual requirements, grant funding, and market conditions.

Education:
High School diploma or equivalent required.

Experience:

Previous experience using the Ticketmaster ticketing system in a box office, venue, or event setting.

Prior experience in customer service and/or sales, preferably in a ticketing, box office, or live events environment.

Demonstrated experience handling and reconciling cash, including accurate calculation of sales transactions and end-of-shift balancing.

Skills & Abilities:

Ability to communicate professionally and effectively with customers in person and by phone.

Ability to provide accurate information regarding event seating, ticketing, parking, and venue directions.

Basic computer skills, including the ability to navigate ticketing and point-of-sale systems.

Ability to work independently, manage multiple tasks, and meet strict deadlines in a fast-paced environment.

Strong attention to detail and accuracy, particularly in cash handling and ticket reconciliation.

Work Requirements:

Ability to work a flexible schedule, including evenings, weekends, and holidays as required by event schedules.

Ability to understand and follow verbal and written instructions in English.

If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser:

https://wd5.myworkday.com/usc/d/inst/1$9925/9925$141036.htmld