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Computer World Services Corp (CWS) is seeking a detail-oriented and results-driven Customer Service Professional - Windows (PC) Lead who is responsible for providing advanced technical support, leadership, and oversight of desktop support services in a Windows-based enterprise environment. This role

Computer World Services Corp (CWS) is seeking a detail-oriented and results-driven Customer Service Professional II – Windows who is responsible for providing intermediate to advanced technical support for Windows-based systems within an enterprise environment. This role supports end users by troubl

Computer World Services Corp (CWS) is seeking a detail-oriented and results-driven Customer Service Professional - Warehouse Team Lead who is responsible for overseeing warehouse operations supporting IT asset management, including receiving, inventory control, staging, distribution, and lifecycle m

Computer World Services Corp (CWS) is seeking a detail-oriented and results-driven Customer Service Professional - macOS Team Lead who is responsible for leading the delivery of technical support and services for Apple macOS-based systems within an enterprise environment. This role provides advanced

Computer World Services Corp (CWS) is seeking a detail-oriented and results-driven Customer Service Professional II – macOS who is responsible for providing intermediate to advanced technical support for Apple macOS-based systems within an enterprise environment. This role supports end users by trou

The contractor will support OFR’s efforts to engineer, build, configure and maintain the OFR’s Windows, Cloud, Virtualization and Storage systems following best practices to better ensure that OFR designs, deploys and sustains secure, high quality, highly available information technology solutions t

Computer World Services Corp. (CWS) is seeking a highly qualified Operations Manager / Deputy Program Manager (DPM) to support the NIH National Institute of Environmental Health Sciences (NIEHS) IT Infrastructure Program. This position provides operational leadership and program management oversight

Computer World Services Corp (CWS) is seeking an exceptional candidate to serve as the Network Services Lead for the NIH/National Institute of Environmental Health Sciences (NIEHS), IT Infrastructure Program. NIEHS requires support for proactive and effective project management, efficient administra

The Master Scheduler provides integrated project management support and oversight to control the master schedule for IT projects of large scope and high complexity. The Project Scheduler is responsible for working closely with technical experts, project leads and project managers in planning, creati

Provide daily supervision and direction to help desk staff who are responsible for remote and on-site support to users, which includes in the Washington D.C areas and remote from e-mail, directories, computer operating systems, desktop applications for all types of computer systems, and applications

Job Description The Program Manager serves as the Contractor’s single, authoritative representative for all programmatic, contractual, and operational matters under this contract. This role is responsible for the overall performance, quality, and delivery of all contract services, ensuring alignment

Job Description The Help Desk Specialist II provides advanced customer service and technical support, serving as a primary escalation point for complex issues. This position supports end users across multiple channels—including phone, email, chat, remote tools, and in person—and is responsible for r

Job Description The Help Desk Specialist II – Lead serves as a senior technical and operational point of contact within the Help Desk team, providing support while leading day-to-day service operations. This role coordinates workflow, mentors staff, oversees ticket quality, and ensures that incident

Job Description The Help Desk Specialist I – Lead serves as the senior resource and daily point-of-contact for Help Desk Specialists providing first-contact technical and customer service support. This role supports queue management, ticket quality, escalations, and mentoring of junior staff, while

Job Description The Help Desk Specialist I provides front-line, customer service and technical support to end users. This position receives, documents, categorizes, and fully resolves incidents or service requests possible on first contact, escalating when necessary. This role requires strong commun

Job Description The Service Desk Manager oversees the overall operation, performance, and effectiveness of the Service Desk, which serves as the primary point of contact for end-user IT support. This role integrates technical leadership, operational management, quality assurance, and customer servic

Job Description The A/V Technician (Customer Service Specialist II) provides technical support with a specialized focus on Audio/Visual (A/V) event services for the Library of Congress. This role supports end users both remotely and on-site while also delivering full-lifecycle A/V support, including

Job Description The Security Lead is responsible for leading a team of security and network professionals to secure, maintain, and optimize enterprise network environments. This position ensures operational compliance with DoD, Defense Cyber Defense Command (DCDC), U.S. Cyber Command, DISA, and Zero

Job Description The Program Manager (PM) provides full leadership, oversight, and direction for all aspects of contract performance under this GSA program. The PM serves as the Government’s primary point of contact, ensuring efficient delivery of services, technical excellence, and customer satisfac

Job Description The Platform/Network/Teleservices Engineering Lead serves as the senior technical leader responsible for overseeing engineering support across platform, network, cloud, and teleservices environments within a complex DoD enterprise. This role provides day-to-day leadership of engineer