empyrean

JOB DESCRIPTION: Workforce Operations Manager CLASSIFICATION: Exempt JOB SUMMARY The Workforce Operations Manager (WOM) is responsible for overseeing workforce management (WFM) functions across multiple teams within the Service Center Workgroups. Utilizing advanced workforce methodologies, this role

JOB SUMMARY Empyrean is seeking a commercially minded Product Marketing Manager to join our Product Marketing team. In this role, you'll play a critical role in driving enterprise growth by transforming customer outcomes, data and proof points into sales-ready narratives that accelerate pipeline and

JOB DESCRIPTION: Solutions Consultant CLASSIFICATION: Exempt JOB SUMMARY The Solutions Consultant works within the Sales & Marketing organization as a member of the Go to Market Team. The Solutions Consultant is responsible for guiding clients from the initial inquiry/RFP through the onboarding proc

JOB SUMMARY The Operations Manager – Ancillary Services is accountable for the client satisfaction, relationship and resources for aligned clients. A typical client alignment consists of a group of clients with various degrees of size and complexity. The Operations Manager – Ancillary Services is ac

The Vendor Quality Assurance Manager is accountable for the service delivery and successful execution of all tasks across their quality assurance team. The Vendor Quality Assurance Manager will directly manage members of their quality assurance team and be responsible for guiding them through their

As a member of the Enterprise Product Development Team, the Senior AI Software Engineer designs and builds intelligent, AI‑powered conversational platforms and automation solutions. This role focuses on applying large language models (LLMs) to real‑world use cases such as chat experiences, document

We are building the next generation of our enterprise data platform and are seeking a Cloud Data Engineer to architect, develop, and optimize large-scale, cloud-native data warehousing and ETL pipelines on AWS. You will be responsible for designing our data warehouses, implementing scalable AWS-base

JOB SUMMARY As a Director of Process Automation & AI, you will transform processes across the company by leading an organized, problem-solving approach and collaborating with business partners to continuously improve performance. You will work with other senior leaders to ensure the successful reali

JOB DESCRIPTION: Product Manager – Partner Integrations CLASSIFICATION: Exempt JOB SUMMARY The Product Manager is responsible for the product ideation, planning, and execution across the full lifecycle of the benefits administration ecosystem. This role requires deep expertise in the benefits admini

JOB SUMMARY The Carrier Operations Business Systems Analyst II is accountable for completing both vendor file feed development tasks and day to day operational tasks in support of vendor file feed implementations. The Carrier Operations Business Systems Analyst is responsible for ensuring that all w

Account Manager, Experience Lab CLASSIFICATION: Exempt JOB SUMMARY As a Account Manager in the Empyrean Experience Lab, you will report the Senior Manager of Communications Strategy and work closely with sales and client teams to develop and sustain strong relationships with key clients.[KW1] You wi

JOB TITLE: Client Experience Analyst CLASSIFICATION: Exempt JOB SUMMARY The CXT Analyst plays a key role in supporting Empyrean’s client experience strategy by building and executing data-driven insights that strengthen decision-making across the organization and our clients. This role is critical i

JOB DESCRIPTION: Client Interface Manager CLASSIFICATION: Exempt JOB SUMMARY The Client Interface Manager provides direct oversight of client support and interaction handling in the service center, while maintaining relationships with clients, other managers, client operations teams and other depart

JOB TITLE: Senior Financial Business Analyst – Analytics & Data Visualization CLASSIFICATION: Exempt JOB SUMMARY We’re looking for a Financial Business Analyst to join the Finance organization, focused on data visualization, dashboard design, and business-facing analytics. This role is responsible f

The Client Service Manager is accountable for the client satisfaction, relationship and resources for aligned clients. A typical client alignment consists of a group of clients with various degrees of size and complexity. The Client Service Manager is accountable for all aspects of benefits administ

The Associate Client Service Manager is accountable for the client satisfaction, relationship and resources for aligned clients. A typical client alignment consists of a group of clients with various degrees of size and complexity. The Associate Client Service Manager is accountable for all aspects