pkexternalleadership-ibex

Overview ILA Communication Trainer Responsibilities Deliver engaging induction and process training sessions for new hires.✅ Design and update training materials, presentations, and learning resources.✅ Assess trainee performance through evaluations, quizzes, and practical assessments.✅ Identify lea

Overview We are seeking a dynamic and detail-oriented QA Supervisor to join our team. This role is responsible for driving service excellence by identifying agent-level performance opportunities across key KPIs, customer experience metrics, customer satisfaction indicators, learning gaps, and proces

Overview The primary focus of this position is to monitor and coordinate work force management activities of other departments to remain of the status of all WFM activities to ensure quality performance and smooth operation Responsibilities Monitor and coordinate work force management activities of

Overview Data Support Executive will be responsible to make reports as per the requirements, do the audit on reports made by Reporting Officers, perform all on demand tasks, highlight weak areas of production, suggest methods for improvement, analyze the reports and share the trend of production. Th