pkexternalleadership-ibex

Overview We are looking for a motivated and people-oriented Talent Acquisition professional to support our recruitment function. The role will focus on candidate sourcing, initial screening, interview coordination, and providing administrative support throughout the hiring process. The ideal candida

Overview We are seeking a dynamic and detail-oriented QA Supervisor to join our team. This role is responsible for driving service excellence by identifying agent-level performance opportunities across key KPIs, customer experience metrics, customer satisfaction indicators, learning gaps, and proces

Overview The primary focus of this position is to monitor and coordinate work force management activities of other departments to remain of the status of all WFM activities to ensure quality performance and smooth operation Responsibilities Monitor and coordinate work force management activities of

Overview Intern Responsibilities Making initial phone calls to pre-screen candidates. Conducting brief, structured interviews to assess qualifications. Supporting our recruitment team with various administrative tasks. Qualifications Graduation

Overview Quality Assurance Executive Responsibilities Monitor and assess customer interactions to align with quality benchmarks, ensuring consistent service excellence. Analyze evaluation data for actionable insights, driving data-backed decisions that enhance customer experiences. Collaborate cross

Overview Data Support Executive will be responsible to make reports as per the requirements, do the audit on reports made by Reporting Officers, perform all on demand tasks, highlight weak areas of production, suggest methods for improvement, analyze the reports and share the trend of production. Th