Twistbioscience

IT Support Specialist (Onsite in South San Francisco, CA) Job Description We are seeking a highly experienced and self-motivated IT Support Analyst with a minimum of 5+ years of recent hands-on experience in fast-paced IT Helpdesk and Desktop and Lab Support environments. In this critical role, you

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职位概述 该职位需要一位兼具深厚技术背景与出色沟通能力的专家。您将成为连接公司产品与客户成功之间的关键桥梁，为中国区的客户提供NGS panel设计，synbio相关产品的售前售后全方位、深层次的技术支持。您不仅需要具备深厚的生命科学背景知识和一定的生物信息学知识，还需要解答产品问题，成为基础科研客户和工业客户（包含抗体开发、细胞治疗、基因治疗及AI药物开发等领域）中的可信赖顾问，通过专业的技术方案解决实际难题，提升客户满意度与忠诚度。 核心职责 NGS panel设计 高效完成中国区NGS panel设计需求。 积极参与客户对于特殊panel设计的讨论。 与全球设计团队保持定期良好的沟通。