Journey Delivery Analyst (Salesforce)

We’re looking for Journey Delivery Analyst to join our Decisioning and Marketing Automation team. If you’re looking for a new challenge with an organisation committed to putting customers first, aiming high and working together, you’ll thrive here.

If you’re a Salesforce user who brings expertise, curiosity and a commitment to doing what’s right then we’d love to meet you.  

We’re Standard Life, a retirement specialist focused entirely on retirement savings and income. We champion the belief that everyone’s journey to and through retirement can be better, and for more than 200 years, we’ve been helping our customers plan and prepare for their financial futures.

Life today is increasingly complicated, uncertain and unpredictable. People move through different careers, face unexpected moments and navigate important choices. We offer our colleagues flexibility, trust and benefits that work for whatever life brings. In return we expect curiosity, connection, accountability and high standards. We make room for what matters - so you can bring your best, every day.

You will work closely with stakeholders to gather requirements and help define the correct segment and audience for your customer communication along with building the journey across Azure (Databricks), Salesforce Data 360 and Marketing Cloud. You will source and determine data availability from internal, external or novel data sources and consult with stakeholders to design, build and maintain customer communication journeys.  

You will build communication and journey requirements for a customer communication across channels along with ensuring that all processes are followed during the build and delivery of a customer communication, making sure risks are managed and the output is in compliance with legislation, industry best practice and company standards.  

• →Work with stakeholders to gather requirements and define the right customer segments, audiences and communication journeys.
• →Source, assess and interpret data from internal, external and novel data sources to support journey design and delivery.
• →Design, build and maintain customer communication journeys across Salesforce Data 360 and Marketing Cloud.
• →Document communication and journey requirements clearly across channels, ensuring they can be delivered effectively and accurately.
• →Follow agreed processes during build and delivery, managing risks and ensuring outputs meet legislative, industry and company standards.
• → Identifying efficiencies, leveraging automation and enhancing customer outcomes

• Experience of working with data to deliver customer communications using Salesforce Marketing Cloud or relevant Salesforce tooling (Knowledge of Salesforce Data 360 would be desirable).
• Working knowledge of Azure (Databricks) and/or Power BI, both desirable.    
• Strong problem-solving skills, with confidence navigating complex environments and resolving data-related challenges with high attention to detail.  
• Experience gathering and translating stakeholder requirements into customer audiences, segments and communication journeys.
• Strong analytical skills with the ability to identify data opportunities, assess data availability, and recommend appropriate solutions.  

• Ability to communicate technical concepts, data insights and risks clearly to both technical and non-technical audiences.

   

We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you.  

If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.  

We’re reviewing applications as they come in and may close this role before the closing date, so apply early to avoid missing out.

Find out more about working at Standard Life #LI-GJ1

Guide for Candidates: standardlifeplc.pagetiger.com/guideforcandidates

Find or get answers from our colleagues: www.standardlifeplc.com/careers/talk-to-us