Lead Engineer

• →Lead the design, build and evolution of secure, scalable and reusable Amazon Connect platform services across voice and digital channels
• →Engineer integrations with CRM, identity, data, payment, case-management and workforce systems using AWS services, APIs and event-driven patterns
• →Create reusable infrastructure-as-code, automated provisioning, testing and CI/CD patterns using Terraform, AWS Cloud Development Kit and GitHub
• →Embed security, compliance, resilience, observability and cost control into platform design, delivery and live-service operations
• →Resolve complex routing, integration and telephony issues, lead technical decisions and support safe migration from legacy contact-centre services
• →Partner with product, operations, architecture, security and risk teams, while mentoring engineers through review, pairing, documentation and knowledge sharing

• Significant experience designing, building and operating Amazon Connect or a comparable cloud contact-centre platform in a complex, regulated environment
• Deep hands-on knowledge of contact flows, queues, routing, telephony, recording and contact-centre operations across voice and digital channels
• Strong AWS integration experience, including services such as Lambda, API Gateway, EventBridge, Kinesis, DynamoDB, S3, CloudWatch and IAM
• Practical expertise in Terraform or AWS Cloud Development Kit, CI/CD, automated testing and software engineering or scripting
• Sound understanding of cloud security, identity, networking, encryption, data protection, observability, operational resilience and FinOps
• Ability to lead technical decisions, communicate trade-offs clearly, mentor engineers and collaborate across technology, operations and third-party teams

• A secure, resilient and scalable Amazon Connect platform that meets agreed availability, voice-quality, performance and compliance expectations
• Reliable customer journeys with effective routing, clear operational insight and measurable improvements in contact outcomes
• Faster, safer and more repeatable platform change through infrastructure as code, automated testing, CI/CD and robust release controls
• Effective adoption of reusable Amazon Connect capabilities, with reduced delivery friction for product and operations teams
• Improved operational outcomes through proactive observability, service ownership, rapid incident recovery and reduction of recurring faults
• Transparent and optimised Amazon Connect and AWS consumption, balancing customer value, performance and cost
• Stronger platform engineering capability through technical leadership, mentoring, documentation and knowledge sharing

We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you.  

If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.  

We’re reviewing applications as they come in, so apply early to avoid missing out.

To make things easier, you might want to save this advert now, it won’t be accessible after the closing date.

Find out more about working at Standard Life

Guide for Candidates: standardlifeplc.pagetiger.com/guideforcandidates #LI-GJ1

Find or get answers from our colleagues: www.standardlifeplc.com/careers/talk-to-us