Major Incident Manager

We’re looking for a Major Incident Manager to join our IT Service Operations team. If you’re looking for a new challenge with an organisation committed to putting customers first, aiming high and working together, you’ll thrive here.

We’re Standard Life, a retirement specialist focused entirely on retirement savings and income. We champion the belief that everyone’s journey to and through retirement can be better, and for more than 200 years, we’ve been helping our customers plan and prepare for their financial futures.

Life today is increasingly complicated, uncertain and unpredictable. People move through different careers, face unexpected moments and navigate important choices. We offer our colleagues flexibility, trust and benefits that work for whatever life brings. In return we expect curiosity, connection, accountability and high standards. We make room for what matters - so you can bring your best, every day.
 
The role   

• Significant experience as a Major Incident Manager, preferably within financial services, with a proven track record of managing high-impact incidents in complex enterprise environments.
• Experience in designing, developing and implementing a Major Incident Management Framework, ensuring alignment with ITIL best practice and enterprise Service Management Standards
• Expertise in end-to-end incident lifecycle management, ensuring rapid resolution of critical issues to minimise business disruption.
• Skilled in stakeholder communication, root cause analysis, and implementing continuous improvement strategies for incident processes.
• Incident Management Tools: Proficiency in platforms like ServiceNow, Remedy, or similar.
   

We want to hire the whole version of you.
We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you. 
If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best. 
We’re reviewing applications as they come in, so apply early to avoid missing out.
Find out more about working at Standard Life #LI-GJ1

•    Guide for Candidates: standardlifeplc.pagetiger.com/guideforcandidates
•    Find or get answers from our colleagues: www.standardlifeplc.com/careers/talk-to-us