Senior Outsourcing Analyst - FTC 8 Months

If you’re someone who thrives on building strong relationships, solving complex operational challenges and driving the right customer outcomes, Standard Life could be the place for you.  We’re looking for a Senior Oversight Analyst to join our Aviva Relationship & Oversight team in supporting one of Standard Life’s key partnerships

We’re Standard Life, a retirement specialist focused entirely on retirement savings and income. We champion the belief that everyone’s journey to and through retirement can be better, and for more than 200 years, we’ve been helping our customers plan and prepare for their financial futures.

Life today is increasingly complicated, uncertain and unpredictable. People move through different careers, face unexpected moments and navigate important choices. We offer our colleagues flexibility, trust and benefits that work for whatever life brings. In return we expect curiosity, connection, accountability and high standards. We make room for what matters - so you can bring your best, every day.

The role  
This is a fast-paced role where no two days are the same.  Balancing operational oversight, stakeholder management, governance and continuous improvement activity across both internal and outsourced service providers.

You’ll play a key role in ensuring excellent customer outcomes are delivered through effective oversight of our outsourcing partners, whilst building strong collaborative relationships with both Aviva and our Outsourced Service Provider (OSP). Working within a small and supportive team, you’ll have the opportunity to influence, challenge, problem solve and make a real impact across operational delivery and governance activity.

Key Responsibilities: 
•    Build and maintain strong, collaborative relationships with key stakeholders across Standard Life, Aviva and outsourced service providers to support effective delivery and customer outcomes.
•    Provide operational and governance oversight across outsourced services, ensuring activity is delivered in line with contractual obligations, risk appetite and customer expectations.
•    Analyse service performance, operational trends, incidents and customer impacts to identify risks, drive improvements and support informed decision making.
•    Lead and contribute to governance forums, preparing clear and concise insight, actions and updates for senior stakeholders.
•    Proactively manage and coordinate multiple priorities across BAU activity, change initiatives, incidents and strategic deliverables within a fast-paced environment.
•    Lead and support the resolution of operational issues and escalations through effective problem solving, collaboration and stakeholder engagement.
•    Influence and challenge constructively to drive positive outcomes, continuous improvement and effective accountability across internal and external partners.
•    Work collaboratively within a small, dynamic team environment, demonstrating flexibility and adaptability to support wider team priorities when required.
 

What are we looking for?
•    Strong communication and relationship management skills, with proven ability to build credibility, influence stakeholders and work collaboratively across internal teams, clients and outsourced service providers
•    Experience leading governance forums, with proven ability to influence, challenge and drive progress constructively, balancing effective delivery oversight with positive stakeholder relationships
•    Strong analytical capability, with proven experience to, interpret operational performance data, identify  emerging risks or early warning indicators and support proactive operational and customer outcomes.
•    Comfortable operating within a fast-paced and evolving environment where priorities can shift and adaptability is important along with a collaborative mindset and team-focused approach, with willingness to support colleagues and wider team objectives within a small dynamic team
 

We want to hire the whole version of you
We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you. 
If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best. 
We’re reviewing applications as they come in, so apply early to avoid missing out.
Find out more about working at Standard Life
•    Guide for Candidates: standardlifeplc.pagetiger.com/guideforcandidates 
•    Find or get answers from our colleagues: www.standardlifeplc.com/careers/talk-to-us