Property Manager

This position supports Gallatin Trails, Copper Pines, and Madison Park Apartments in Belgrade and Bozeman, MT. These properties are 137 units combined. Please visit the property websites to learn more.
https://www.madisonparkbozeman.com/
https://www.gallatintrails.com/
https://www.copperpinesbozeman.com/

Who We Are
11Residential is a property management company specializing in residential multifamily properties in the Western United States. Our mission is to provide a quality living environment that enriches the lives of our residents. We firmly believe that when employees feel valued, our communities prosper. Guided by our foundational principles of integrity, compassion, teamwork, inclusion, growth, and customer service, we are dedicated to fostering an engaging and supportive workplace culture. 
       
We are interested in finding talented individuals who are driven and empowered to become successful as they help build comfortable and welcoming communities. Throughout our company, you will find the guidance and support needed to inspire and challenge you to achieve success. Come join Team 11 in shaping exceptional living spaces for all! 

Discover more at about us and our communities at https://www.11residential.com.  

Position Summary 
As a Property Manager, you will oversee the day-to-day operations and management of a designated community. You will ensure exceptional service delivery, resident satisfaction, and overall operational efficiency. Your responsibilities will include leasing, marketing, financial management, staff supervision, and fostering a sense of community among residents. This specific position offers a unique opportunity to make a positive impact on the lives of our residents while driving the success and growth of our portfolio. On a scale of 1 to 10, we strive for an 11!

What you'll be doing 

• Supervise maintenance and leasing staff, delegate tasks, provide training and coaching, and ensure timely completion of work. 

• Review and approve lease applications, ensuring compliance with company policies and standards. 

• Maintain high property occupancy rates through effective resident retention strategies and tailored leasing and marketing approaches. 

• Stay informed about current market conditions and competition to optimize property performance. 

• Increase revenue while managing controllable expenses, including revenue collections and delinquency control. 

• Provide exceptional customer service to residents, promptly addressing any issues or concerns. 

• Oversee maintenance operations to ensure timely completion of service requests and adherence to quality standards. 

• Manage positive relationships with vendors and negotiate contracts. 

• Coordinate resident activities and communication, including monthly newsletters and community events. 

• Prepare and deliver financial and marketing reports to stakeholders in a timely manner. 

• Manage the property budget and adhere to budgetary guidelines and purchasing protocols. 

• Utilize Yardi Voyager, CRM IQ, RentCafe, HappyCo, and other property management systems to ensure accurate record keeping, compliance, reporting, and communication.  

• Conduct regular property inspections to maintain curb appeal and address maintenance needs. 

• Collaborate with leadership and Human Resources on various functions, including recruitment, performance management, and employee relations. 

• Assist other properties, if needed, to support overall operational goals. 

• Fulfill any other duties as assigned by management based on business needs. 

• 2+ years of experience in managing multifamily properties. 

• Proficiency in using Yardi Voyager is required, and experience with other property management software including CRM IQ, RentCafe, and HappyCo is a plus.  

• Proficient in Microsoft Office Suite including Word, Outlook, Excel, and Teams. 

• Being bilingual in English and Spanish is a plus. 

• Strong knowledge of local, state, and federal Fair Housing and other housing laws.  

• High school diploma or equivalent (GED) is required. 

• Must hold and maintain a valid driver's license and have reliable transportation.  

• Must possess a high level of integrity and compassion with an emphasis on teamwork, inclusion, growth, and customer service. 

• Must be able to work in-person on premises. This role is not eligible for remote work.