1
1840&Company15mo ago
USD 3–4/yr

Customer Support Representative

Cebu, CebuRemotePart-Timemid
OtherCustomer Support Representative
2 views0 saves0 applied
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Quick Summary

Overview

We are seeking a dedicated and detail-oriented Customer Support Representative to join our team. The ideal candidate will be responsible for managing customer inquiries and ensuring timely and effective resolutions through various communication channels. This is a part time employment only.

Technical Tools
customer-supportecommerce
We are seeking a dedicated and detail-oriented Customer Support Representative to join our team. The ideal candidate will be responsible for managing customer inquiries and ensuring timely and effective resolutions
through various communication channels.
 
This is a part time employment only. 
Shift Schedule: EST
  • Respond promptly to customer inquiries via email, messaging platforms, website chat, and social media messages.
  • Manage and resolve customer issues through our ticketing system, Zendesk, ensuring all communications are logged accurately.
  • Provide professional and empathetic support to customers, addressing product inquiries, order updates, troubleshooting, and general questions.
  • Collaborate with other departments to resolve complex issues and escalate cases when necessary.
  • Monitor and manage social media messages and comments, providing timely responses that align with the company’s tone and values.
  • Assist with processing returns, exchanges, and refunds, adhering to company policies.
  • Identify recurring issues and suggest process improvements to enhance the customer experience.
  • Maintain up-to-date knowledge of the products and services to provide accurate information to customers.
  • 2-3 years of proven experience in customer support, using Zendesk as a ticketing system.
  • Excellent written communication skills with a professional and empathetic tone.
  • Ability to multitask and manage multiple communication channels simultaneously.
  • Strong problem-solving skills and attention to detail.
  • Familiarity with social media platforms and online chat systems.
  • Self-motivated and able to work independently in a remote environment.
  • Availability to work full-time, including occasional weekends or holidays if required.
  • Experience in e-commerce or retail customer support.
  • Knowledge of timepieces or a passion for creative and artistic products.
  • Familiarity with social media management tools.
  • Flexible remote work environment.
  • Opportunities for professional growth and development.
  • A supportive and collaborative team culture

    • Location & Eligibility

    Where is the job
    Worldwide
    Fully remote, anywhere in the world
    Who can apply
    Same as job location
    Listed under
    Worldwide

    Listing Details

    Posted
    January 24, 2025
    First seen
    March 26, 2026
    Last seen
    May 11, 2026

    Posting Health

    Days active
    45
    Repost count
    0
    Trust Level
    51%
    Scored at
    May 11, 2026

    Signal breakdown

    freshnesssource trustcontent trustemployer trust
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    1
    Customer Support RepresentativeUSD 3–4
    Apply Now