Customer Service Rep II

Goler Housemid

Customer SupportCustomer Service Representative

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Quick Summary

Key Responsibilities

Provides timely responses to customer inquiries by telephone, email or website, or inbound/outbound service center, consistent with service and quality standards. Processes customer orders,

Requirements Summary

Provides timely responses to customer inquiries by telephone, email or website, or inbound/outbound service center, consistent with service and quality standards. Processes customer orders,

Technical Tools

Customer SupportCustomer Service Representative

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

60 Crittenden Blvd, Rochester, New York, United States of America, 14620

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

Department:

100451 Transportation and Logistics

Work Shift:

UR - Evening (United States of America)

Range:

UR URG 103 H

Compensation Range:

$18.00 - $25.14

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities:

Provides timely responses to customer inquiries by telephone, email or website, or inbound/outbound service center, consistent with service and quality standards. Processes customer orders, bills and accounts, and applications for service, maintenance and termination. Troubleshoots and resolves customer complaints. Works within established procedures with a moderate degree of supervision. Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions.

Hours: Mon-Fri 2:30pm-11pm

Assists patrons over the phone and through email. Ensures transactions are entered promptly and accurately for accounting. Enters customer data information. Performs radio calls to assist with customer concerns.
Provides clear lines of communication between management, office staff, and field staff.
Tracks and logs data, such as jobs dispatched. Provides information to internal and external customers in regards to assigned area.
May monitors premises using CCTV and Remote Access Control.
Other duties as assigned.

High School diploma and 1 year of relevant experience required
Or equivalent combination of education and experience

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

Location & Eligibility

Where is the job

Goler House

On-site at the office

Who can apply

Same as job location

About this job

Pay per year: ≈ $37,440–$52,291 a year; 18% above the $38,168 median for Customer Service Representative jobs on Jobera (2,323 salaries).
Posted: Today
Employer: has 1,395 open jobs on Jobera.