Systems Operations Intern

We are looking for a Systems Operations Intern to join our Systems Operations team, part of the wider Service Assurance function. This team acts as a 2nd line technical support team, working closely with Customer Services, Customer Success, Engineering, Product, Platform Operations, Network Operations, and NOC teams to investigate and resolve customer-impacting system and platform issues.

You will support the investigation of customer incidents, provisioning failures, and operational issues affecting core platforms and services. This is a hands-on learning role for someone who wants to build practical experience in production systems, incident management, troubleshooting, service assurance, and operational support.

About the Role

• Support the investigation and troubleshooting of customer complaints related to service provisioning, subscriber configuration, and customer-facing platform issues.
• Assist the Systems Operations team with daily case handling, operational monitoring, and incident follow-up across production systems.
• Help investigate provisioning failures, activation issues, service configuration mismatches, and customer-impacting platform incidents.
• Learn and support the use of operational tools and customer-facing service management platforms to validate, troubleshoot, and resolve provisioning and configuration issues.
• Escalate complex or high-impact issues to senior engineers, Engineering, Product, vendors, or other operational teams with clear technical findings and supporting evidence.
• Maintain accurate records of incidents, troubleshooting activities, provisioning actions, resolutions, and follow-up tasks.
• Support incident response activities, including impact assessment, service restoration, operational updates, and post-incident documentation.
• Contribute to root cause analysis by collecting logs, provisioning records, system outputs, API responses, and operational evidence.
• Help ensure customer-impacting issues are handled in line with SLAs, operational KPIs, and service assurance processes.
• Collaborate with Customer Services, Customer Success Managers, Engineering, Product, Network Operations, Platform Operations, and other operational teams to ensure reliable service delivery.
• Create and maintain internal documentation, troubleshooting guides, provisioning procedures, and knowledge articles.
• Share learnings and best practices with the team to improve operational efficiency, service reliability, and operational consistency.

• Degree in progress or recently completed in Telecommunications Engineering, Computer Science, Network Engineering, or a related technical field.
• Basic understanding of distributed systems, APIs, databases, Linux, or cloud-based platforms.
• Interest in troubleshooting customer-facing services, provisioning processes, and production systems.
• Familiarity with REST APIs, JSON, SQL, or scripting languages (e.g. Bash or Python) is considered an advantage.
• Interest in learning service provisioning, subscriber management, operational workflows, and platform support processes.
• Good analytical and problem-solving skills, with attention to detail.
• Ability to organize work, manage priorities, and follow structured troubleshooting processes.
• Strong written and verbal English communication skills.
• Comfortable working with remote teams and cross-functional stakeholders.
• Proactive, motivated, and eager to learn in a fast-paced operational environment.
• Calm and structured approach when dealing with customer-impacting incidents and operational issues.
• Team-oriented mindset with a commitment to continuous learning, operational excellence, and service reliability.

• Previous internship, academic project, or hands-on exposure involving systems operations, technical support, service provisioning, or production environments.
• Basic knowledge of APIs, databases, Linux, cloud platforms, or distributed systems.
• Experience using ticketing and case management tools such as Jira, Salesforce, or similar platforms.
• Exposure to incident management, operational support, troubleshooting, or production monitoring.
• Basic understanding of service assurance processes, operational KPIs, SLAs, and customer-impact assessment.
• Experience with scripting or automation using languages such as Python, Bash, or PowerShell is a plus.
• Interest in learning operational workflows, production support processes, and customer-facing service platforms.

• Growth Opportunities: Advance your career in one of the fastest growing telecommunications companies, expanding over 100% year-on-year under the leadership of successful tech entrepreneurs.
• Major Transaction Exposure: Be in the driver’s seat for transactions that will have an impact on the future telco industry.
• Work with a Talented Team: From the Board and the Founders to the Senior Management Team, you will collaborate daily with the most capable and renowned external advisors, and constantly being exposed to talented and driven individuals.
• Dynamic Work Environment: Thrive in a collaborative, fast-paced workplace where innovation is encouraged, and every contribution counts.
• Professional Development: Work alongside industry experts to enhance your skills and knowledge in a cutting-edge field.
• International Experience: Gain opportunities to work in different 1GLOBAL offices around the world as you grow within the company.
• Open Communication Culture: Join a team where your ideas are heard, and open dialogue is encouraged, fostering a supportive and transparent work environment.
• Get Things Done Attitude: Be part of a results-driven team that values efficiency, creativity, and the drive to make a tangible impact in the industry.

1GLOBAL is an equal opportunity employer, we value your character as much as your talent. Diversity drives our innovation, and we offer a collaborative, dynamic, and international work environment. We are excited for you to join our mission to revolutionise connectivity globally.