Customer Service Co-ordinator

• →Manage our Helpdesk and reception inboxes, delegating tasks effectively across the team
• →Handle the more complex issues and queries raised by our wholesale partners
• →Support the training and development of team members to make sure we’re always working in the best way possible
• →Look after the first stage of product recalls, and that all activity to resolve these issues are recorded
• →Monitor team performance to make sure we’re always providing our partners with a high-quality service
• →Collaborate with our logistics partner, DHL, to investigate and monitor queries

We’re committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you’ll need to bring:

• Experience providing excellent customer service
• Experience training, mentoring, and/or coaching team members
• Strong IT skills
• Great problem-solving skills, with the ability to manage multiple priorities
• The ability to create clear, user-friendly process guides
• Good communication and relationship-building skills

At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. So when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:

• An annual bonus (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays
• A pension with up to 10% employer contributions
• 30% discount on Co-op products and 10% off other brands
• Stream – early access to a percentage of your pay as you earn it
• Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice
• 24/7 colleague support service
• Training and support for your development and career progression
• Cycle-to-work scheme

We’re building diverse and inclusive teams that reflect the communities we serve.

We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion