Assistant Banquet Manager - Hilton - Harrisburg, PA

THE POSITION REQUIRES PERFORMING THE FOLLOWING ESSENTIAL JOB FUNCTIONS, WITH OR WITHOUT REASONABLE ACCOMMODATION.

• →SUPERVISE THE SETUP OF FUNCTION ROOMS TO INCLUDE PLACEMENT OF LINENS, SILVER, CHINA, AND GLASSWARE ACCORDING TO EVENT ORDER SPECIFICATIONS. VISUALLY INSPECT FUNCTION ROOMS AND EQUIPMENT PRIOR TO FUNCTIONS FOR CLEANLINESS, PROPER INVENTORY, AND SET UP.
• →VERBALLY COMMUNICATE, IN A CALM, POSITIVE DEMEANOR, DURING THE COURSE OF THE FUNCTION WITH THE KITCHEN, SERVICE, BEVERAGE, CONVENTION SERVICES, AND ENGINEERING STAFF, AS WELL AS THE GUEST HOST TO ENSURE TIMELY EXECUTION OF EVENTS, QUALITY SERVICE, AND ADHERENCE TO ALL APPLICABLE FEDERAL, STATE, LOCAL SAFETY AND HEALTH REGULATIONS AND CORPORATE STANDARDS.
• →MEETS AND EXCEEDS THE EXPECTATIONS OF THE AMBASSADORS BY UTILIZING LEADERSHIP SKILLS AND MOTIVATION TECHNIQUES IN ORDER TO MAXIMIZE AMBASSADOR PRODUCTIVITY AND SATISFACTION OF DIRECT REPORTS.
• →PROVIDE LEADERSHIP AND DIRECTION IN THE DEVELOPMENT OF AMBASSADORS.
• →SUPERVISE CLEAN-UP OF FUNCTION ROOM AND PROPER BREAKDOWN AND STORAGE OF EQUIPMENT.
• →ENTER BILLING INFORMATION AT A POINT OF SALE/AUTOMATED SALES SYSTEM IN ORDER TO GENERATE A FINAL GUEST CHECK. PROCESS PAYROLL FOR EACH EVENT WHICH INCLUDES THE CALCULATING NUMBER OF HOURS WORKED AND GRATUITY DISTRIBUTION.
• →CHECK STAFF ATTENDANCE ACCORDING TO SCHEDULES, ADJUST AND REASSIGN SERVER STATIONS, AS NECESSARY, IN ORDER TO PROVIDE QUALITY SERVICE DURING FUNCTIONS.
• →COMMUNICATE BOTH VERBALLY AND IN WRITING TO PROVIDE CLEAR DIRECTION TO STAFF.
• →PROMOTE AND FOSTER DIGNITY AND RESPECT IN THE WORKPLACE WITH ALL AMBASSADORS AND DEPARTMENTS.
• →COMPLY WITH ATTENDANCE RULES AND BE AVAILABLE TO WORK ON A REGULAR BASIS.
• →OTHER DUTIES AS ASSIGNED.
• →FOR SMALL BANQUET, COFFEE BREAK FUNCTIONS, THIS INDIVIDUAL WILL BE THE SOLE PERSON TAKING CARE OF THE GUESTS.

REQUIRED KNOWLEDGE / SKILLS / ABILITIES: 

• →MUST EXEMPLIFY A POSITIVE, PROFESSIONAL DEMEANOR.
• →ABILITY TO EFFECTIVELY DEAL WITH INTERNAL AND EXTERNAL CUSTOMERS.
• →ABILITY TO GIVE FULL ATTENTION TO WHAT OTHER PEOPLE ARE SAYING, TAKING TIME TO UNDERSTAND THE POINTS BEING MADE, ASKING APPROPRIATE QUESTIONS TO ATTAIN THE GOAL OF COMPLETE INTERNAL & EXTERNAL GUEST SATISFACTION.
• →KNOWLEDGE OF PRINCIPLES AND PROCESSES FOR PROVIDING CUSTOMER AND PERSONAL SERVICES. THIS INCLUDES CUSTOMER NEEDS ASSESSMENT, MEETING QUALITY STANDARDS FOR SERVICES, AND EVALUATION OF CUSTOMER SATISFACTION.
• →ABILITY TO LISTEN EFFECTIVELY, TO SPEAK AND WRITE ENGLISH CLEARLY.
• →THOROUGH ORGANIZATION AND TIME MANAGEMENT SKILLS TO COMPLETE TASKS EFFICIENTLY AND TIMELY.

SUPERVISORY RESPONSIBILITIES: 

• ASSIST IN THE SUPERVISION OF ALL BANQUET STAFF TO INCLUDE BANQUET DISHWASHERS, BANQUET SETUP, BANQUET CAPTAINS, AND BANQUET SERVERS.

• HIGH SCHOOL DIPLOMA OR EQUIVALENT.  
• COLLEGE DEGREE IS PREFERRED. BACHELOR OF SCIENCE DEGREE IN HOTEL/RESTAURANT MANAGEMENT IS DESIRABLE. A COMBINATION OF PRACTICAL EXPERIENCE AND EDUCATION WILL BE CONSIDERED AS AN ALTERNATIVE.
• 2+ YEARS OF PREVIOUS EXPERIENCE IN THE FOOD & BEVERAGE INDUSTRY REQUIRED. PREVIOUS SUPERVISORY EXPERIENCE IN A HOSPITALITY SETTING IS PREFERRED.

PHYSICAL REQUIREMENTS 

FREQUENCY KEY: NEVER – 0 HOURS; RARE – UP TO 1 HOUR; OCCASIONAL – 1-3 HOURS; FREQUENT – 3-6 HOURS;
 CONSTANT – 6-8 HOURS

PHYSICAL ACTIVITY                      FREQUENCY
SITTING                                          OCCASIONAL
WALKING                                        FREQUENT
CLIMBING STAIRS                         FREQUENT
CROUCHING/BENDING/STOOPING   FREQUENT
REACHING                                     FREQUENT
GRASPING                                    CONSTANT
PUSHING/PULLING                       FREQUENT
NEAR VISION                                CONSTANT
FAR VISION                                   CONSTANT
HEARING                                      CONSTANT
TALKING                                        CONSTANT
SMELL                                           RARE
TASTE                                           RARE
LIFTING/CARRYING(# LBS)         FREQUENT – UP TO 50 LBS.
TRAVEL                                          RARE
 

• POSITION REQUIRES PROLONGED STANDING, BENDING, STOOPING, TWISTING, LIFTING PRODUCTS AND SUPPLIES WEIGHING 50 POUNDS, AND REPETITIVE HAND AND WRIST MOTION.
• WALKING: POSITION REQUIRES PROLONGED WALKING AND MOVING ABOUT ON FOOT TO ACCOMPLISH TASKS, PARTICULARLY FOR LONG DISTANCES OR MOVING FROM ONE WORK SITE TO ANOTHER.
• WORK WITH HOT, COLD, AND HAZARDOUS EQUIPMENT AS WELL AS OPERATES PHONES, COMPUTERS, FAX MACHINES, COPIERS, AND OTHER OFFICE EQUIPMENT.

Pay: $50,000-$60,000/year plus gratuity

Amazing Benefits At A Glance:

• Team Driven and Values Based Culture
• Medical/Dental/Vision
• Vacation & Holiday Pay
• Employee Assistance Program
• Career Growth Opportunities
• Reduced Room Rates throughout the portfolio
• Third Party Perks (Movie Tickets, Attractions, Other)
• 401(k) with company match
• Employee discount
• Flexible schedule
• Flexible spending account
• Life insurance
• Parental leave
• Referral program