Manager I, Employee Relations (226 Days)

Manage the employee grievance and mediation processes; assign cases, monitor applicable deadlines, review case documentation and recommendations, and ensure consistent procedures and timely resolution of employee concerns.
Supervise, train, coach, and evaluate assigned staff; establish performance expectations, allocate workloads, and hold staff accountable for case quality, responsiveness, and deadlines.

• Direct the handling of complex or sensitive employee relations matters; use de-escalation strategies, review facts and recommendations, maintain confidentiality, and escalate matters to HCM leadership or legal counsel as appropriate.
• Guide staff and supervisors in applying District policies and relevant employment requirements; coordinate with HCM leadership and legal counsel on interpretation and implementation, as appropriate.
• Oversee the development and delivery of training and guidance for managers and supervisors on performance management, disciplinary actions, workplace conflict, and grievance procedures; assess needs and update training as needed.
• Establish and maintain effective working relationships with employees, supervisors, department leaders, and other stakeholders to address workplace concerns and support consistent resolution of disputes.
• Develop and maintain employee relations procedures, case documentation standards, and quality controls; coordinate work across departments and ensure confidential records are handled appropriately.
• Oversee preparation and review of reports, analyses, and presentations for HCM leadership; monitor caseloads, timeliness, outcomes, and recurring concerns, and recommend actions aligned with District goals.
• Evaluate the effectiveness of grievance, mediation, training, and related employee relations services; identify trends, implement approved improvements, and monitor results.
• Lead on-site collaboration with department leadership, staff, and stakeholders to coordinate employee relations services, communicate expectations, and address barriers to timely service delivery.
• Perform all other tasks and duties as assigned.

• Bachelor’s Degree from an accredited university in a related field. 
• S-PHR preferred. 
• SHRM-CP preferred.
• 5+ years of direct experience in Human Resources, employee relations, and/or educational administration.
• 3-5 years of supervisory experience.
• Ability to supervise and develop staff, establish priorities, manage workloads, and hold staff accountable for timely and accurate work.
• Ability to exercise sound judgment, resolve complex problems, and use mediation and de-escalation skills in sensitive or volatile situations.
• Ability to lead through change, organize competing priorities, improve processes, and meet deadlines in a changing environment.
• Knowledge of laws, policies, regulations, principles, and practices related to human resources, employee relations, grievances, performance management, and disciplinary actions.
• Ability to protect confidential information, communicate effectively orally and in writing, deliver training, and use Microsoft Office and HR systems to manage cases and analyze data.