Support Technician II, Fulfillment Center (226 Days) Bond Funded

•    Fulfill daily device and peripheral orders received from ServiceNow application
•    Receive, quality check, and account for all received device shipments
•    Maintain daily inventory of all deployed and incoming devices and peripherals
•    Data wipe, reimage, disinfect and clean all returned devices and peripherals (Windows, Chrome OS, macOS, iPadOS)
•    Enroll all devices into applicable database for tracking
•    Reset and configure devices for students and teachers
•    Assess and repair district devices and properly dispose of all non-repairable district devices
•    Process device warranty repairs
•    Organize and maintain inventory of district technology parts room
•    Perform and manage all onsite district device deployment
 

•    High School Diploma or GED with minimum one year of technical experience
•    A+ and ITIL V3 Certification preferred
•    Knowledgeable in Microsoft office applications and Google sheets
•    Knowledge of Microsoft Operating Systems, Microsoft Office Suite and Office 365
•    Knowledge of Mac OS, IOS, Chrome OS, Google Applications for Education
•    Knowledge in troubleshooting and resolving operating system and software issues, and technology hardware failures
•    Strong verbal and written communication skills
•    Knowledge of audio visual devices preferred
•    Excellent customer service skills