Assistant Director of Appeals (Statewide)

THIS POSTING IS FOR EXISTING TWC EMPLOYEES ONLY

WHO WE ARE:
The Texas Workforce Commission (TWC) connects people with careers across the state. We're a Family Friendly Certified Workplace with a great work-life balance, competitive salaries, extensive opportunities for training and professional development, and fantastic benefits. The Appeals Department is looking to hire an Assistant Director of Appeals to join their team. The department is located at 101 E. 15th Street in Austin, TX, however this position can be performed from any city in Texas.

TWC is not considering applications from individuals who require sponsorship for an employment visa, now or in the future, for this position. This includes, but is not limited to, individuals currently on H-1B, F-1 (OPT/CPT), or H-4 visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas.

WHO YOU ARE:
You have great organizational skills, strong attention to detail and the ability to handle multiple priorities while meeting strict deadlines. Qualifying candidates must have a secure, dedicated workspace with internet service, the ability to maintain a reliable and consistent work schedule and be available for weekly meetings and group collaboration via Microsoft Teams during regular business hours.

WHAT YOU WILL DO: 
The Assistant Director of Appeals (Director I) position performs advanced (senior-level) managerial work providing direction and guidance in strategic operations and planning. Work involves establishing the strategic plan and goals and objectives; developing policies, procedures, and guidelines; establishing priorities, standards, and measurement tools for determining progress in meeting goals; coordinating and evaluating program activities and/or business functions; and reviewing and approving budgets within departments or divisions. Supervises the work of others. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment.

YOU WILL BE TRUSTED TO:
- Direct and manage hearing officer supervisors.
- Maintain productive professional working relationships among departmental staff as well as between the department and the public, Commissioners, Legislator and other governmental entities to enhance the public image of the department and the agency.
- Analyze program goals and operations, and interprets relevant statutes, regulations and policies to plan and direct improvements and innovations within the department and in cooperation with initiatives outside the department as appropriate.
- Oversee Department Project Management and Rapid Process Improvement (RPI) projects to ensure staff and resources are performing at an optimal capacity.
- Direct the coordination of department activities with other Texas Workforce Commission departments to ensure the accomplishment of agency goals.
- Oversee the work area to ensure the maintenance of a professional, safe and clean work environment.
- Plan and direct staff development and training to enhance morale and to maximize quality customer service.
- Perform other duties as assigned.

YOU QUALIFY WITH:
- Five years of full-time experience in the oversight and direction of an agency program; or in strategic planning and policy development and implementation, two years of which must have been in an administrative management or supervisory capacity.
- Relevant academic credits may be applied toward experience qualifications for this position. 
- One year of full-time in-service TWC experience classified as a Manager IV with regular status will satisfy the minimum qualifications.

YOU ARE A GREAT FIT WITH:
- At least one year experience in Supervision of Hearings Officers within the Texas Workforce Commission. 
- Experience as a Hearings Officer within the Texas Workforce Appeals Department.
- Extensive knowledge of the Texas Unemployment Compensation Act.
- Liaison experience working across Departments and Divisions.
- Experience creating and implementing special programs or initiatives.
- Experience implementing and analyzing policy initiatives to ensure conformity with DOL Regulations.
- Experience implementing Rapid Process Improvement.

YOU GAIN: 
- A Family Friendly Certified Workplace
- Competitive salary: $7,500.00-$8,000.00/month 
- Defined Retirement Benefit Plan 
- Optional 401(k) and 457 accounts 
- Medical Insurance 
- Paid time off, including time for vacation, sick and family care leave 
- Additional benefits for active employees can be found at https://www.ers.texas.gov/Active-Employees/Health-Benefits 

Duty involves up to 10% travel within the state of Texas.

VETERANS:
Use your military skills to qualify for this position or other jobs! Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_ProgramManagement.pdf 

HOW TO APPLY: 
To be considered, please complete a State of Texas Application for Employment on Taleo (Job Search). TWC is not considering applications from individuals who require sponsorship for an employment visa, now or in the future, for this position. This includes, but is not limited to, individuals currently on H-1B, F-1 (OPT/CPT), or H-4 visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042.