Customer Experience Associate (CS Hainerberg)

As a Customer Service expert, you are the face of what we stand for. You will help our customer feel the difference in their Exchange shopping experience by providing a frictionless experience while assisting customers with refund/exchanges, questions and complaints. You’ll help customers feel welcomed and become a multitasking superstar – starting conversations, making connections, and efficiently serving each customer will be your expertise. So what can you expect as a Customer Experience Associate – Customer Service Expert at the Exchange?
 Greet every customer with eye contact and smile in your authentic way
 Acknowledge every waiting customer as soon as they arrive to your lane to let them know you’ll be right with them
 Complete transactions accurately and efficiently while engaging customers in appropriate conversation
 Help customers by following the proper procedure for returning/exchanging merchandise with grace and ease, assuming best intentions and apologize for inconvenience We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!
Job Qualifications
 Able to learn and adapt to current technology needs
 Able to stay calm when customers are stressed or upset
 Able to think quickly on the spot to answer customer questions
 Able to lift 20 pounds
Additional Qualifications/Requirements:
 Willing to cross-train and work in other areas of the store, as needed
 Must possess a welcoming and helpful attitude toward customers and other team members
 Cash handling experience preferred
 Excellent communication skills
 Basic computer skills
 Retail experience preferred

Wiesbaden Exchange
The Exchange is committed to serving military communities worldwide by providing quality goods, services, and support. We stand for integrity, respect, service, and excellence while enhancing the quality of life for service members, veterans, retirees, and their families.

Completion of high school or the equivalent. Retail experience, demonstrated willingness, and potential for additional responsibility.


If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting. THIS POSITION IS OPEN TO BOTH U.S. AND LN APPLICANTS.
NOTE FOR EXTERNAL U.S. APPLICANTS: Only external U.S. applicants currently residing in Germany are eligible for consideration for this hourly vacancy. Applications from external U.S. applicants not physically present in Germany will not be considered.
Per AE Regulations, U.S. Permanent Resident Aliens (Green Card holders) who are not nationals of a NATO country are ineligible for NAF employment under U.S. employment conditions and may be employed only under host-nation (local national) employment conditions.

LOCAL NATIONAL INFORMATION:
JOB TITLE: CUST SVC ASSOCIATE;
JOB CODE: 5189L04-02 GRADE T-4;
CATEGORY: REGULAR PART TIME:25.0 HPW/5 DPW;
PAY RANGE: € 1636.75.

APPLICANTS MUST BE ABLE TO WORK ALL SHIFTS TO INCLUDE EARLY MORNINGS, MORNINGS, AFTERNOON, EVENINGS, WEEKENDS AND HOLIDAYS. ACTIVELY COMMUNICATES/PROMOTES THE BENEFITS OF THE IN-STORE CREDIT CARD TO CUSTOMERS IN ORDER TO DRIVE SALES GROWTH AND INCREASE CUSTOMER LOYALTY. APPLICANTS APPLYING ON A LOCAL NATIONAL APPLICATION MUST CONTACT THE SERVICING HUMAN RESOURCES OFFICE AT 0611-72386411/412/413/410.IF YOU HAVE ANY QUESTIONS ABOUT THIS VACANCY YOU MAY ALSO EMAIL OUR OFFICE AT: EUWIESBADENHRO@AAFES.COM.