Customer Experience Associate - Softline's

United States - Arkansas - Little Rock Afbmid

Customer SupportCustomer Service Representative

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Quick Summary

Requirements Summary

Excellent attention to detail Willing to cross-train and work in other areas of the store,

Technical Tools

Customer SupportCustomer Service Representative

As a Customer Experience Expert in Apparel & Accessories, your eye for trend will help our customers discover new looks and bring their definition of style to life with confidence. Your love for fashion and excitement to share your apparel and accessory expertise and tips will help our customers find the perfect outfit for every-day and special occasions, while also helping them find the perfect accessory to complete their look. Our customers will find it easy and fun to shop apparel and accessories thanks to your expertise and trend-savvy advice.
So what can you expect as a Customer Experience Associate – Apparel & Accessories at the Exchange?

Greet every customer with eye contact and smile in your authentic way
Acknowledge every waiting customer as soon as they arrive to the apparel/accessory area to let them know you’ll be right with them
Listen to customer needs; ask appropriate follow-up questions to ensure you offer appropriate pieces that meet the specific need of the customer
Ensure customers have an extraordinary experience while shopping
Complete transactions accurately and efficiently while engaging customers in appropriate conversation

We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!

Requirements

~1 min read

Able to learn and adapt to current technology needs
Able to think quickly on the spot to answer customer questions
Able to take initiative
Able to share brand knowledge

Additional Qualifications/Requirements:

Excellent attention to detail
Willing to cross-train and work in other areas of the store, as needed
Must possess a welcoming and helpful attitude toward customers and other team members
Excellent communication skills
Basic computer skills
Retail experience preferred

Completion of high school or the equivalent. Retail experience, demonstrated willingness, and potential for additional responsibility.

If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting. MUST HAVE OPEN AVAILABILTY INCUDING EVENINGS AND WEEKENDS