Room Service Operator

• Rotating Hours 6:30am - 3:00pm, 2:30pm - 6:30pm

Major Responsibilities:
Menu Selections and Communication
Answers room service phone calls to obtain menu selections from patients and/or patients families.

Communicates special patient needs to dietitians.

Processing Diet Orders
Follows physician’s diet orders for all patients

Updates and maintains accurate patient card files in computer.

Adheres to specific standards for diets when entering selections into computer or in modifying and checking menus.

Ensure meal tickets are in compliance with diet orders, allergies and proper identifier on the meal tickets.

Updates and maintains nourishment orders to ensure diet orders are met.

Communication
Communicates between nursing, host/hostess, and kitchen staff in order to clarify orders and provide prompt service.

Communicates special patient needs to dietitians.

Upholds Advocate Trinity Hospital's Service Commitment through equality, compassion, excellence, partnership and stewardship.

Uses courtesy and respect in all interactions with managers, co-workers, patients, staff and visitors.

Responds positively to all requests. Utilizes proper phone etiquette and scripting when speaking to patients.

Maintains professional image and follows department dress code policy.

Performs additional miscellaneous duties, communicating status to supervisor

Training/Inservice's/Meetings
1)Assists with training of other employees

2)Attends scheduled in-services and meetings.

Education/Experience Required:
• High School diploma or GED.

6mos-1yr experience in hospitality industry

Knowledge, Skills & Abilities Required:
Ability to speak, read and write English clearly and proficiently, as related to essential job activities

• Computer skills

• Knowledge of medical terminology (T.I.D., B.I.D., etc.)

• Math skills: conversions of oz, cc, ml

• Ability to communicate effectively


Physical Requirements and Working Conditions:
• Flexible work hours between 5:00 A.M. and 8:30 P.M. including weekends and holidays.

• Limited exposure to hazardous conditions.

• Safety and sanitation when in kitchen.

• Ability to handle various tasks simultaneously especially during high patient volumes.

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.