Case Management Coordinator, ODP

We are seeking an experienced, high-level professional to join us as a Case Management Coordinator, ODP. This role reports directly to the PA ODP Program Lead and is a full-time hybrid position based in Eastern Pennsylvania.

As a Case Management Coordinator for ODP, you will go beyond standard case management & scheduling. You will serve as a strategic partner to the Program Lead, assisting in the pre-admission lifecycle and building high-level relationships with Support Coordination Organizations (SCOs) and County MH/ID offices, in addition to supporting our operational team with ODP subject matter expertise. We are looking for an IDD program veteran who understands the nuances of the Pennsylvania ODP waiver landscape and is ready to take a leadership role in strategic operations through care management and expanding our community footprint.

This is a Full-Time Hybrid opportunity based in Philadelphia, PA.

• Manage a caseload of ODP individuals, ensuring high-quality care across Easters/Central PA.

• Provide coaching, oversight, and mentorship to Direct Support Professionals (DSPs) to ensure adherence to ODP standards, with support from the HR/Onboarding team.

• Facilitate starts of care (in-person) for the Eastern PA region. Attend ISP meetings, SIS assessments (when necessary), and monitoring meetings. This role requires client check-ins with individual caseloads on a bi-annual basis (virtually or in-person).

• Ensure implementation of the Individual Support Plans (ISPs) is being met through updated records, documentation and quarterly reporting. (EMR oversight)

• Manage staff schedules for individual caseload. Oversee timely completion of accurate electronic documentation and service notes for caseload.

• Auditing schedules weekly in preparation for the pre-billing teams

• Provide education to families when needed on service definitions, and compliance.

• Provide updates to the Payroll/Pre-Billing team on documentation and EVV records to ensure they meet ODP regulatory requirements prior to submission.

• Caseload Excellence: Provide training, coaching, oversight, and mentorship to the wider incoming Care Coordination team to ensure adherence to ODP standards.

• Primary Escalation Point: Serve as the first point of contact for Community Care Coordinators (CCCs) regarding incidents, complex individual concerns, or billing obstacles.

• Audit Management: Conducts quarterly reviews of documentation, EVV, and service notes to ensure they meet ODP 6100 regulations. Completed reports and sent to SCO for visibility quarterly.

• Incident Management: Oversee the EIM (Enterprise Incident Management) process, ensuring all incidents are reported to the state accurately and within mandatory timeframes.

• Complaints and QA: tracking and managing incoming complaints for record keeping and AE communications

• QA&I/QMP: participating alongside the ODP Lead to develop and roll out Quality Assurance and Incident Management audits in addition to quarterly meetings regarding Quality Management Planning.

• Internal Reporting: Communicate high-level regional updates, systemic risks, or performance trends to the ODP Lead.

• Experience working within an Office of Developmental Programs (ODP) Role: e.g., Support Coordination, Program Management, Residential Director, for at least 2 years, or ODP various field experience for at least 4 years. Minimum 2 years of direct experience within the Pennsylvania ODP space (required).

• Strong familiarity with ODP waiver regulations, HCSIS, EVV, PROMISe, and the ISP process.

• Experience in SCO relationships, documentation systems (EMR/EHR) and knowledge of EVV requirements

• A valid driver’s license and reliable transportation.

• Experience in Case Management, highly preferred.

• Existing relationships with County MH/ID offices and SCOs in Eastern PA.

• Bilingual skills are a significant plus.

• Ability to work outside of business hours as needed

• Speak, read, write, and understand English.

• Occasional lifting or pulling of up to 20 lbs.

• Ability to perform physical activities required for in-home visits (stairs, standing, etc.).