Growth & Expansion Associate

We’re looking for an experienced and driven individual to join us as a Growth & Expansion Associate. You will report to the Expansion Manager. This is a full-time hybrid opportunity based in San Francisco, CA with the expectation to travel to new markets 40% of the time. In this role, you’ll build and implement our expansion playbook and execute unparalleled processes to help launch and shape our growth roadmap.

• Execute the vision of the Expansion function end-to-end. You’ll help define strategy for expansion, set north star KPIs, build scalable processes, and drive mission-crucial initiatives to bring our program to new geographies and to thousands of new families.

• Craft growth processes for scale and constantly experiment. You’re relentless about operational excellence. You’ll help take our operations team to new heights through constantly refining processes, designing systems, and constructing playbooks that will scale with exponential growth.

• Build for Scale and Flexibility. We have grown exceptionally fast and expect that growth to continue to accelerate. That growth comes with the complexity of requirements that differ across the United States. You’ll collaborate closely with leaders to best balance optimal patient experience with varying regulatory requirements and that will support hypergrowth. It’s an interesting challenge that keeps us going everyday.

• Partner with operations, clinical, and product teams across the company. You'll be a critical voice for shaping our roadmap to further our mission.

• At least 3 years of operational or strategy experience. You’ve worked in consulting, banking, private equity, or in fast-paced operations of a startup or larger company.

  • Bonus points if you worked in healthcare or similar industries

  • Bonus points if you have been at a fast-paced startup or company, especially complex-ops driven companies requiring boots-on-the-ground

• Experience building and structuring operations teams on-the-ground. You’re a stellar project manager, recruiter, and leader when it comes to running a high-velocity operations function.

• Experience with setting strategic direction. You’ll understand the company’s mission, influence strategic objectives, and execute toward measurable goals.

• Experience in business analytics and metrics. You’re data driven and use that to inform your decisions.