22d ago

Technical Review Specialist, Heat Pump Inspections

United States·Concordmid

Other

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Quick Summary

Key Responsibilities

Technical Review of Heat Pump Inspection Reports: Review the Heat Pump inspection reports that are completed by field inspectors.

Requirements Summary

Previous experience with heat pump technology and residential heating systems. Previous experience working hands-on with some element of the Mass Save® program is highly desirable for this position.

Technical Tools

Other

Position Description – September 2026

What We Offer

~2 min read

Abode plays a critical role in managing the residential component of the Mass Save® program, ensuring operational efficiency and ensuring that Home Performance Contractors consistently adhere to program standards.  

Abode is the lead vendor for two initiatives that tie into this role.

✓Turnkey Services: which aims to help moderate-income homeowners by providing incentives and a clear path for them to improve their homes with energy-saving upgrades, such as weatherization, heat pumps, and heat pump water heaters.

✓Heating and Cooling Initiative: Market-rate and enhanced heat pump offerings through the Residential Rebate program. Heat Pump Leaders Network installations are inspected by Abode.

✓Reviewing heat pump inspection reports for Turnkey and HPLN Heat Pump inspections completed by Abode Inspectors. This includes managing callbacks and following up with inspectors, contactors, and customers as needed.

✓Reviewing heat pump proposal documentation submitted by contractors at several points throughout the process—from the first planning stages to the project’s completion—and reaching out to resolve any issues identified.

Responsibilities

~2 min read

Reporting to the Program Manager, the Specialist’s responsibilities will include: 

Technical Review of Heat Pump Inspection Reports:

→Review the Heat Pump inspection reports that are completed by field inspectors.
→Ensure clear and consistent scoring and language is used across all reports.
→Provide feedback to inspectors or the Inspection field manager as needed.
→Manage callbacks and ensure contractors swiftly address issues.

Technical Review of Projects:  

→Complete a detailed review of quote submissions. This will include reviewing heat pump project details as well as other pre-weatherization opportunities (knob and tube removal, mold remediation, vermiculite remediation, structural concerns, etc.) This will also include ongoing project tracking and providing feedback to contractors. 
→Ensuring that the contractors' documents and processes are complete and correct in the Mass Save® software. 
→As time permits, identify trends from such reviews to help the Manager make improvements to the overall work processes.

Internal Support:

→Meeting regularly with internal teams to review the status of projects and clients, as well as bigger picture strategies to ensure ongoing success in the program. 
→Assist with meetings with contractors to discuss specific projects as needed. 
→Maintain and update program databases and customer management systems. 
→Other tasks as assigned by the Manager.

Customer Support:  

→Actively respond to email and phone inquiries related to program needs from customers and contractors. 
→Respond to and provide ongoing support for resolution of customer and contractor issues.

Requirements

~1 min read

This is a full-time, exempt position with total compensation targeted between $70K and $80K, depending on relevant skills and experience.  The Specialist will work most of the time out of their own home, with some travel as needed to work with other staff in Abode’s Concord office and/or to attend events or meetings.  Abode offers its employees a competitive benefits package, including Medical, Dental, Vision, Life and Disability Insurance, a matching 401k, and fully paid Parental Leave. Employees have a flexible working schedule and generous paid time off (~37 paid days off, or ~15% of all weekdays).   

To apply, please visit www.AbodeEnergy.com/careers to submit a resume and cover letter. Applications will not be considered without a cover note clearly explaining why you would be a good fit for this position. We look forward to hearing from you!  

Abode is focused on broadening opportunities for individuals from demographic groups that are historically underrepresented in the energy sector.  We are committed to building an inclusive workplace culture where talented people of widely diverse backgrounds thrive.  All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, veteran status or disability.