Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Site Reliability Engineering
Good to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by proactively monitoring and investigating issues across various critical business system components. This role requires dynamic problem-solving to identify root causes and implement effective solutions, ensuring the smooth operation and reliability of essential applications. The position demands continuous engagement with complex systems to maintain optimal performance and minimize disruptions, contributing significantly to business continuity and user satisfaction.

Roles & Responsibilities:
-Expected to collaborate and manage the team to perform.
-Responsible for team decisions.
-Oversee entire project & the technical requirements
-Provide hands-on coverage for development
-Expertise in Ansible & CI/CD for Infra-as-code projects
-Should have experience in handling and leading complex Infra-as-code projects
-Hands-on expert in DevOps and related technologies
-Act as a technical SPOC for juniors and oversee technical troubleshooting of issues
-Interface with delivery, operations, and client teams to gather requirements
-Ensure coding standards & hygiene is maintained
-Review code, PRs, code merge & provide feedback
-Bug fix & tracking
-Independently able to setup & configure automation and pre-requisite environments
-Own and maintain technical documentation
-Ability to navigate existing code and re-use parts of the same


Professional & Technical Skills:
- Must Have Skills: Proficiency in Site Reliability Engineering.
- Need to have skills in OS admin such as RHEL/Ubuntu/CentOS/Windows Server/VMWare vSphere
- Strong knowledge in Git, Github, Bitbucket, branching strategies
- Strong knowledge in Shell scripting, PowerShell, Python
-Strong knowledge in DevOps skill like Ansible, Jenkins, Resolve.io, Jenkins, AWX, Gitlab CI/CD etc.
- need to know Volume/Disk management, Package management, CPU/Memory management, Text manipulation, AD, Networking & Security
- Strong knowledge in API Interface and invoke RestAPI methods with Ansible playbooks, python/groovy script & pipelines
-Optional Skills: in MyWizard ATR workflows, RunDeck, or Power Automate, CloudWatch, Splunk, ELK, SolarWinds etc.

Additional Information:
- The candidate should have minimum 12 years of experience in Site Reliability Engineering.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.

15 years full time education

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com