Support Engineer - Robotics & Sensing

Switzerland·Zürichmid

Customer SupportSupport Engineer

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Quick Summary

Key Responsibilities

Own incoming support tickets end to end: triage, reproduce, diagnose, and resolve issues across sensors, communication interfaces, drivers,

Technical Tools

Customer SupportSupport Engineer

At Bota Systems, we build force/torque sensors and the software that lets robots sense and learn from touch. Our customers range from research labs to industrial integrators, and they rely on us when something doesn’t work as expected. We’re looking for a Support Engineer who can get to the bottom of technical problems and leave customers more capable than before.

Responsibilities

~1 min read

→Own incoming support tickets end to end: triage, reproduce, diagnose, and resolve issues across sensors, communication interfaces, drivers, and software tools
→Help customers integrate our sensors with their robots and software stacks (e.g. ROS 2, Python/C++ APIs, industrial fieldbuses)
→Escalate well-documented bugs and feature requests to engineering, and follow them through to resolution
→Turn recurring questions into documentation, FAQs, and example code so customers can help themselves
→Join customer calls for setup, debugging, and onboarding, and feed what you learn back into the product

A degree in Robotics, Electrical Engineering, Computer Science, Mechatronics, or a related field, ideally 1–3 years of experience in technical support, field application engineering, or customer-facing engineering
Solid hands-on skills with Linux, Python, and ideally C++, and comfort debugging hardware-software systems
The ability to explain technical issues clearly, in writing and on calls, to both researchers and industrial engineers
A structured way of working: you keep tickets organized, document what you find, and close the loop
Fluent English; German is a plus

Nice to Have

~1 min read

Experience with ROS 2, PLC programming, EtherCAT or other industrial communication protocols, and robot arms from major manufacturers
Familiarity with force control or sensor integration
Experience with ticketing and documentation tools