IT Technical Support

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Customer SuccessTechnical Support

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Quick Summary

Overview

Accenture Technology powers our clients to achieve high performance. We combine business and industry insights with innovative technology to drive growth for your business.

Technical Tools

Customer SuccessTechnical Support

Requirements

~1 min read

Up to 3 years of experience in IT Support, Service Desk, or End User Support roles
Experience providing Level 1 and Level 2 technical support
Knowledge of PC hardware and software troubleshooting
Experience supporting Microsoft Windows 11 and Microsoft 365 environments
Understanding of LAN, WAN, internet connectivity, and network troubleshooting
Intermediate user proficiency in Microsoft Excel, Word, PowerPoint, and Outlook
Strong customer service orientation and problem-solving mindset
Fluency in Portuguese and English B1

Responsibilities

~1 min read

→Provide day-to-day IT support and resolve service requests and incidents related to IT assets and workplace technologies
→Deliver Level 1 and Level 2 technical support for end users, both onsite and remotely
→Support workstation hardware, including laptops, zero clients, and other end-user devices
→Troubleshoot and resolve issues related to Windows 11, Microsoft 365, and standard corporate applications
→Provide support for local network connectivity, internet access, IP telephony, and client connectivity issues
→Maintain and support printing services and audiovisual equipment, including videoconferencing solutions
→Document, implement, and follow standard operating procedures
→Escalate complex issues to specialized support teams when required
→Collaborate with local and global IT teams to ensure service quality and operational excellence
→Communicate effectively with users at all organizational levels while maintaining a high level of customer satisfaction

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

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