Solution Architect - Digital & AI Products

In our Service Supply Chain offering, we leverage a combination of proprietary technology and client systems to develop, execute, and deliver BPaaS (business process as a service) or Managed Service solutions across the service lifecycle: Plan, Deliver, and Recover. Join our dynamic Service Supply Chain (SSC) team and be at the forefront of helping world class organizations unlock their full potential. Imagine a career where your innovative work makes a real impact, and every day brings new challenges and opportunities for growth. We're on the lookout for passionate, talented individuals ready to make a difference. If you're eager to shape the future and drive success, this is your chance—join us now and let’s build something extraordinary together!

We are seeking a Solution Architect to design innovative digital solutions that help organizations improve operational performance, customer experience, and business outcomes. This role bridges business strategy, product management, technology architecture, and implementation delivery. You will translate complex business problems into scalable technology solutions by connecting business objectives, architecture decisions, and implementation trade-offs. The ideal candidate is a strategic thinker and hands-on problem solver who can simplify complexity and guide organizations from idea to execution.

You will be expected to answer critical questions such as:

• →What business problem are we solving?
• →How does the solution align with broader product and technology strategies?
• →What capabilities are required to achieve the desired outcomes?
• →Which systems, platforms, and data sources should be involved?
• →How should systems integrate and exchange information?
• →What are the trade-offs between cost, speed, risk, scalability, and maintainability?

• →Design end-to-end solution architectures for digital products and platforms.
• →Develop business process flows, capability maps, architecture diagrams, and solution blueprints.
• →Translate business requirements into scalable technical designs.
• →Partner with Product Managers and Engineering teams throughout the product lifecycle.
• →Define integration strategies across enterprise applications, platforms, APIs, and third-party systems.
• →Evaluate technology options and recommend fit-for-purpose solutions.
• →Support AI, analytics, automation, and data-driven solution initiatives.
• →Ensure architecture decisions consider scalability, security, governance, reliability, and operational supportability.
• →Guide delivery teams through implementation and deployment.
• →Communicate architectural decisions to both technical and non-technical stakeholders.

• Bachelor's degree
• Minimum of 7 years of experience in Solution Architecture, Systems Architecture, Enterprise Applications, or Product Engineering.
• Minimum of 3 years of experience solutioning for API integrations

• Experience with AI, machine learning, analytics platforms, and intelligent automation.
• Knowledge of supply chain, logistics, service operations, field service, or enterprise workflow technologies.
• Experience with cloud-native architectures and modern software patterns.
• Knowledge of data governance, responsible AI, security, and compliance requirements.
• Agile delivery and product development experience.

• Experience designing distributed systems and enterprise integrations
• Excellent communication and stakeholder management skills.
• Innovation and value creation
• Structured problem solving
• Experience creating architecture artifacts and process maps

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.