Technical Support L2

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Customer SuccessTechnical Support

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Quick Summary

Overview

Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries,

Technical Tools

Customer SuccessTechnical Support

What We Offer

~1 min read

✓Certification

✓Career Counselling

✓25 days paid annual vacation

✓Flexible home office

✓Options to buy shares

✓Luxury health & dental insurance

✓Food vouchers

✓Multisport cards

✓Employee Assistance Program

✓Bonuses for special occasions

As a Technical Support Analyst L2 with 2 or more years of experience in supporting Linux on Public Cloud environments, your main duties will be performing diagnostics and maintenance of E-commerce solutions.

SAP Commerce Cloud

Backoffice
HAC (hybris administration console)
Flexible search

Education in an IT background or 2+ years of working experience with Linux/Unix environments
Working experience with Azure or other Public Cloud Platform
Experience supporting production applications or eCommerce platforms
Scripting with Python, Groovy or BASH
SQL or data querying skills
Experience using monitoring/logging tools
Exposure to ticketing systems such as ServiceNow, Jira, Remedy, Zendesk, etc.
Good troubleshooting and analytical skills
Experience working within ITIL-based support environments

Fluent in English – verbally & written
Flexibility in using different technologies/platforms
Communication Skills
Motivated and enthusiastic to discover and learn new technologies
Travel ability (short/long term)
Disciplined and “Team first approach” oriented
Ability to shift gears quickly and cope with change

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.