Resident Services Specialist PRN 3

ACCESS, Inc. Is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Karla Straus HR Coordinator, 330-376-0997 Ext 211

ACCESS is dedicated to assisting women and children in our community that are experiencing homelessness. The agency encourages the development of self-esteem and promotes the attainment of self-sufficiency through its commitment to providing a safe, supportive and holistic environment and through its programs of housing, education, advocacy and empowerment.

We are looking for a Resident Services Specialist to join our 10 person strong team. Our ideal candidate is attentive, punctual, and engaged. The position is responsible for the safety and security of the residents and premises of the Emergency Shelter.

Required: Demands a mature, responsible individual with experience in social services. They must possess excellent skills in: crisis management, listening, verbal and written communication, maintaining professional and personal boundaries, conflict resolution and basic computer skills. Must be available for shifts 11:00pm-7:00am. Multiple shifts may be available to be picked up. Reliable transportation required.

Preferred: Demonstrated knowledge of community resources and an understanding of issues affecting individuals experiencing homelessness. Demonstrated knowledge of emergency medical procedures.

• Occasional need to climb stairs while carrying items up to 25 lbs.
• Must be able to remain in a stationary position during shift
• Moves items up to 25 lbs.
• Moves throughout the building multiple times a day
• Bending, twisting, kneeling, reaching occasionally

• Supervise residents during assigned shift. Enforce all regulations in the resident handbook.
• Assist residents in adjusting to their stay. Direct residents to whichever support staff they need to see for their needs.
• Supervise the residents' activities in the shelter for daily chores, signing in and out, meal times, usage of play rooms and teen activity rooms. Make sure residents are up on time and in bed on time. Monitor curfew times by accurately accounting for each residents' whereabouts.
• Read and initial shift reports and daily logs. Complete all required paperwork for the shift including daily logs. Document verbal and written warnings as defined by agency protocol.
• Maintain confidentiality of residents' files and logs.
• Obtain verification from residents to substantiate employment, curfew extensions, twelve step meetings, house restrictions, etc.
• Comply with agency OTC medication and lock box procedures.
• Monitor resident usage of agency phones.
• Maintain resident property and storage (according to agency policy.) Inventory, pack and secure residents’ property until such time property may be discarded (48 hrs.). Prepare resident rooms as necessary.
• Specific shifts may be asked to perform additional duties (resident resume preparation, welcome meetings, etc.)
• Attend staff meetings as scheduled.
• Carry out all other duties as assigned by a supervisor.
• Third shift must complete scanning, shredding, office and bathroom cleaning, laundry and breakfast set-up/clean up for residents.
• Monitor dining room during meal times
• Make sure all paperwork is completed before ending shift.