Sr. Administrative Support Staff - Fremont Insurance

Job Type:

Assist management/department with a variety of support functions that may include processing tasks, information gathering, problem identification/resolution and notification of procedural changes.  Provide support by utilizing computer systems for input, audits, reconciliation, following scripts, generating reports, etc. Responsible for essential back office business functions handling printing and preparation of incoming and outgoing mail for policy holders and independent agencies. Working with mail room postage machinery, folding and inserting machines, imaging documents, opening mail and various other administrative functions.

Develop and review a variety of reports and audits various forms for accuracy and completeness.  Participate in special projects, developing and implementing new procedures and other related duties as requested by management.  Make recommendations regarding procedural revisions as appropriate. 

May support one or more of the following functions:

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  identifying trends/potential fraudulent activity, staff errors, etc. and following up with appropriate management to correct problems

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  assisting management/staff in developing and implementing new procedures. 

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  notifying customers regarding reimbursement approval/denial status 

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  reviewing/processing contractor ERS payments for ACG, including the processing of contractor facility appointments and terminations, tracking of driver background certifications, creation of direct deposit accounts for contractor payments, etc. 

Education:

• High School Diploma or equivalent

• 30, 40 or 50 correct wpm typing (Typing requirement to be determined by department at time of posting)

Experience:

• Analyzing, researching and resolving complex administrative problems

• Operating a calculator

• performing mathematical calculations to include addition, subtraction, multiplication, division and percentages

• PC software applications (Word, Excel, etc.)

• Maintaining accurate records

• Utilizing a personal computer

• Writing correspondence and memos

• Maintaining accurate records/logs

Knowledge and Skills:

Knowledge of:

• Business grammar and spelling

• Department policies and procedures

Ability to:

• Prioritize and handle multiple tasks

• Audit records, products and computer files

• Work independently

• Gather data and prepare report information

• Communicate effectively with others in a work environment and with the public

• Rotate within department to perform various training or support functions

• Walk and stand for majority of work day, depending on area assigned

• Bend and stoop in order to perform filing functions

This is an in office position Monday - Friday 8am to 5pm.

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit www.aaa.com

Important Note:

ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.  

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job.  This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.  Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.