Patient Access Coordinator

Position Description: 

The Patient Access Coordinator serves as a member of a centralized triage and referral line, under Project LAUNCH. Duties include centralized scheduling, managing referrals, and assisting clients / families with resources needed to support their service needs and overall mental health. This role prioritizes a trauma-informed and culturally competent comprehensive approach to understanding and working with individuals in need of mental health support. Information is gathered via phone triage assessments in order to assist the individual or family in linking with needed services and support, including provision of information about support that may not be provided through LECOM Health System. 

All duties are completed with strict confidentiality and in compliance with HIPAA and other agency, state, or federal rules. This position reports to the Centralized Access Supervisor and is responsible for completing assigned action steps that accomplish the goals and objectives associated with required activities as set forth in the Project Narrative.  

This is a part-time position (25-30 hours per week), scheduled Monday through Friday, with flexibility in work hours to accommodate program and business needs. 

Responsibilities: 

• Assesses the needs of children, adults, and families while adhering to HIPAA and all confidentiality requirements. Serves on behalf of a centralized intake and referral line.  

• Processes referrals that may be initiated by the individual, family, internal LECOM providers or programs, or external stakeholders, gathering needed information on the specific needs and preferences for services and supports and providing information to ensure referral sources are made aware of any barriers to timely linkage to care. 

• Completes client registration, authorization and eligibility determinations.  

• Provides families with information regarding available LECOM Behavioral Health or Physical Health services, reviewing steps to access care. 

• Schedules appointments as assigned to assist individuals and families in completing necessary intake assessments or evaluations necessary to access care. 

• Upholds trauma-informed perspectives and practices while completing activities and during interactions with others.   

• Actively and positively supports the mission and values of the agency and positively contributes to workplace culture by demonstrating behaviors and attitudes consistent with the Guiding Principles of the organization. 

• Participates in any required SAMHSA meetings, audits, trainings, or other events as assigned. 

• Participates in committees, other grants or special projects, and all other duties as assigned. 

• Maintains professional relationships with community service providers, stakeholders, and all referral sources. 
  
  

Requirements 

• A high school diploma or GED.  

• An associate’s degree or higher in medical billing or a human services field is preferred. 

• Two (2) years’ experience working in social serving systems is required.  

• Additional experience working in a social serving system in customer service, patient registration or medical billing is preferred.  

• Multilingual/cultural diversity experience is a plus.  

Why join the Achievement Center of LECOM Health? 

Compensation: Hourly rate is $17-$19.00. Actual pay offers are determined based on factors such as relevant education, years of experience, licensure, certifications, and internal equity. 

Time Off: Semi-Annual vacation accrual for those employees working a minimum of 15 hours a week over a six-month period. 

Professional Advancement: Professional development opportunities and dedicated training budget. 

Retirement: 403(b) Savings Plan enrollment with company match up to 6% of your contribution after one year of service. 

• One Year of Service is completed after working 1,000 hours within a 12-month period. If you do not reach 1,000 hours in your first year, you will earn your Year of Service in any future year when you meet that requirement. 

• Returning employees may take advantage of the retirement match immediately or earlier than one year. 

Wellness: Dedication to work/life balance. 

Student Loan Forgiveness:  We are a recognized 501(c)(3) nonprofit which qualifies for Public Service Loan Forgiveness (PSLF) program. 

Tuition Discount for ABA Career Advancement: 

• We are proud to support the professional growth of our team! Through our partnership with Purdue University Global, employees receive exclusive tuition discounts to help advance their education in Applied Behavior Analysis and related fields. 

• Eligible team members receive:  

• 14% tuition discount on Master’s degree programs and ABA certificate  

• 20% tuition discount on Undergraduate degree programs 

• 20% tuition discount for employees or immediate family members (souse, children, parent and siblings) of employee for undergraduate programs and 14% discount for graduate programs. 

• Whether you're pursuing your BCBA, working toward a degree in psychology, education, or human services, or continuing your professional development, this benefit makes it more affordable to grow your skills and expand your impact. 

Bilingual individuals are encouraged to apply.