Senior Customer Success Manager

We're looking for a Senior Creative Cloud Customer Success Manager to join our Digital Media team. You'll work directly with enterprise customers to drive adoption and value realization across Adobe's Creative Cloud portfolio, build trusted advisor relationships with key customer collaborators, and deliver presentations that generate excitement and interest from power users to the C-suite.
 

• →Own the customer relationship end-to-end, with accountability for activation, adoption, engagement, expansion, and health scores
• →Guide customers through implementation and onboarding, ensuring they hit their goals and get maximum value from the product
• →Position Adobe's full Creative Cloud portfolio — core creative applications, Firefly, Frame.io, and Adobe Express — in ways that connect directly to customer goals and business outcomes
• →Maintain deep product expertise and serve as a trusted advisor, including through executive presentations and point-of-view documents
• →Partner with Account Managers, Sales Specialists, Solutions Consultants, and Product Marketing to drive successful launches, identify growth opportunities, and expand accounts
• →Identify accounts with deployment risk and collaborate across the sales team to build and implement remediation plans
   
• →Capture customer feedback, identify trends, and surface actionable insights to product and marketing teams
   

• 5+ years in customer success, sales, or solutions consulting, ideally in creative or technology industries
• Track record of hitting customer success metrics or sales quota, and navigating complex customer challenges to resolution
• A creative mentality, whether thats through creative expression or a sense of curiosity and desire to improve products, processes, or experiences
• Familiarity with creative software — Creative Cloud, Canva, Figma, or similar — is a plus
• Bachelor's degree or equivalent experience
   

• Resourceful: able to prioritize, handle ambiguity, and operate independently
• Communicative: strong presentation skills, effective from end users to the C-suite
• Influential: proven ability to build relationships, navigate organizations, and drive alignment across internal and external stakeholders
• Available to travel up to 50%

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours. 

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

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In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

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