CAN Core Impl/Services 172660 - Internal

CAN Implementation and Services India Manager (G4L1) The Canada Implementation and Service Manager is responsible for leading a team of 50+ associates. This role focuses on people leadership, operational excellence, risk management and process transformation within high-volume and time-critical money movement functions. Job Description Lead, coach and develop a team of Frontline Leaders and their respective teams, providing clear direction, performance feedback and career guidance. Build and sustain a high-performing culture focused on accountability, collaboration, quality and continuous improvement. Develop and retain talent through structured career path, upskilling opportunities, talent rotation and engagement initiatives. Own end-to-end operational performance across money movement processes, ensuring accuracy, timeliness and scalability. Ensure strong operational governance through regular reviews of process controls, SOPs, KPIs and SLAs, error rates, aged items and client escalations. Implement corrective and preventive actions as required. Drive proactive risk mitigation mindset, focusing on upstream issue prevention to minimize financial, regulatory and reputational risk to ADP. Ensure full compliance with internal policies, procedures and external audit requirements (SOC 1, SOX and other regulatory controls). Drive operational efficiency through process improvements, automation and product solutions. Collaborate with Product Team to foster strong Product-Service collaboration to address operational pain points in the product or leverage complementary tools, to improve associate experience and optimize processes. Lead capacity planning, forecasting, and resource allocation to meet the business objectives. Support the development of long-term strategies aligned with business goals. Leverage data to make informed decisions and execute actionable insights to drive operational excellence. Set clear team goals and milestones, regularly review progress and course correct as needed. Demonstrate strong stakeholder management with internal and external stakeholders, ensuring alignment on priorities, risks and common goals. Communicate effectively with senior leadership on performance trends, risks and improvement initiatives. Preferred Qualifications: 10 years of experience in accounting, reconciliation, risk mitigation and banking operations or related fields, with 5+ years in a people management role is preferred. Strong understanding of accounting concepts, regulatory compliance requirements, exposure on risk mitigation methods, CAN payroll and tax systems. Proven ability to manage cross-functional teams and handle multiple complex projects simultaneously. Exceptional communication, presentation and stakeholder management skills. Strong attention to detail, critical thinking, problem-solving and sound decision-making abilities. Willingness to work in night shifts while effectively managing multi-faceted teams.
Shift:Service( 06:30 PM - 03:30 AM)
Skill:Voice Payroll
JobCode:Voice Operations
Grade/Level:G4L1
##LI-DNICAN Implementation and Services India Manager (G4L1) The Canada Implementation and Service Manager is responsible for leading a team of 50+ associates. This role focuses on people leadership, operational excellence, risk management and process transformation within high-volume and time-critical money movement functions. Job Description Lead, coach and develop a team of Frontline Leaders and their respective teams, providing clear direction, performance feedback and career guidance. Build and sustain a high-performing culture focused on accountability, collaboration, quality and continuous improvement. Develop and retain talent through structured career path, upskilling opportunities, talent rotation and engagement initiatives. Own end-to-end operational performance across money movement processes, ensuring accuracy, timeliness and scalability. Ensure strong operational governance through regular reviews of process controls, SOPs, KPIs and SLAs, error rates, aged items and client escalations. Implement corrective and preventive actions as required. Drive proactive risk mitigation mindset, focusing on upstream issue prevention to minimize financial, regulatory and reputational risk to ADP. Ensure full compliance with internal policies, procedures and external audit requirements (SOC 1, SOX and other regulatory controls). Drive operational efficiency through process improvements, automation and product solutions. Collaborate with Product Team to foster strong Product-Service collaboration to address operational pain points in the product or leverage complementary tools, to improve associate experience and optimize processes. Lead capacity planning, forecasting, and resource allocation to meet the business objectives. Support the development of long-term strategies aligned with business goals. Leverage data to make informed decisions and execute actionable insights to drive operational excellence. Set clear team goals and milestones, regularly review progress and course correct as needed. Demonstrate strong stakeholder management with internal and external stakeholders, ensuring alignment on priorities, risks and common goals. Communicate effectively with senior leadership on performance trends, risks and improvement initiatives. Preferred Qualifications: 10 years of experience in accounting, reconciliation, risk mitigation and banking operations or related fields, with 5+ years in a people management role is preferred. Strong understanding of accounting concepts, regulatory compliance requirements, exposure on risk mitigation methods, CAN payroll and tax systems. Proven ability to manage cross-functional teams and handle multiple complex projects simultaneously. Exceptional communication, presentation and stakeholder management skills. Strong attention to detail, critical thinking, problem-solving and sound decision-making abilities. Willingness to work in night shifts while effectively managing multi-faceted teams.