Contact Center Technology Manager

Ah Courtland Campusmid

OtherTechnology Manager

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Quick Summary

Requirements Summary

Bachelors degree and 1+ years of experience OR Associates degree and 3+ years of experience OR High School Grad or Equivalent and 5+ years of experience.

Technical Tools

OtherTechnology Manager

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

What We Offer

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✓Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance

✓Paid Time Off from Day One

✓403-B Retirement Plan

✓4 Weeks 100% Paid Parental Leave

✓Career Development

✓Whole Person Well-being Resources

✓Mental Health Resources and Support

✓Pet Benefits

Day (United States of America)

602 COURTLAND ST

ORLANDO

Florida

32804

Regularly reports and monitors key performance indicators and partners with leaders to adjust operations accordingly. Participates in the ongoing development and optimization of CxC operations. Frequently interacts with CxC associates and supervisors to ensure proficiency on service and market-specific content. Conducts one-on-one meetings to discuss performance and provides coaching and mentorship. Oversees and evaluates centralized support, monitors volume and performance, and assesses ongoing training and educational needs. Ensures appropriate staffing and maintains a successful recruitment and onboarding process. Monitors call activities, manages escalations, and provides oversight for developing and maintaining workflows. Manages daily productivity, projects, and workload balance to ensure that key responsibilities are processed to meet and/or exceed department goals. Other duties as assigned.

Ability to articulate the mission of AH and the CxC
Experience and proven track record with large-scale change management in a healthcare setting
Proven team builder with experience in developing organizational culture
Proven ability to use data analytics to drive operational, quality, and financial performance in accordance with department and organizational goals
Effective at championing a compelling vision and leading by example, guiding teams through difficult transitions

Bachelor's [Required]
Master's [Preferred]

in business administration, healthcare management, or associated field

1+ healthcare experience [Required]

An equivalent combination of education ad relevant work experience may be considered in lieu of the stated degree requirement:
Bachelors degree and 1+ years of experience OR Associates degree and 3+ years of experience OR
High School Grad or Equivalent and 5+ years of experience.

Can effectively display knowledge as a Subject Matter Expert (SME) on Contact Center Enterprise Applications
Displays expertise in understanding the business needs and working to provide technical leadership to meet those needs
Maintains a technological aptitude to master programs and technologies, including telephony, electronic health records, CRM, analytics, and AI, other potential systems

N/A
Physical Requirements: (Please click the link below to view work requirements)

Requirements

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Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse:
https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

$59,652.52 - $110,956.61