Intermediate Enterprise Imaging Administrator

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Responsible for providing intermediate onsite Picture Archiving Communication Systems (PACS) support for radiology and cardiology applications and hardware equipment. This position promptly resolves advanced PACS incidents and requests via the service ticketing system while adhering to established service level agreements (SLAs). This role acts as an information technology resource to imaging clinical staff, radiologists, and cardiologists, supporting day-to-day technology incidents and requests. In addition, this position handles imaging workflow builds and configurations, voice dictation and reporting, modality configuration and connectivity, diagnostic equipment, and project tasks. Additionally, this role manages archiving, prefetching, new initiatives, and other related imaging systems and components. Responsibilities for this role include ensuring outstanding customer service and maintaining respectful relationships.

• Participates in an on-call rotation and supports the team’s effort to provide 24x7 PACS support to radiology and cardiology imaging departments.
• Supports primary and secondary facilities during each shift and when on-call, with occasional travel.
• Collaborates with various departments to streamline documentation workflows and supports the implementation of best practices in imaging documentation.
• Develops and maintains a robust knowledge of the product initiatives and categories supported, ensuring data integrity and effective communication of findings.
• Other duties as assigned.
• Diagnoses, troubleshoots, and resolves intermediate PACS incidents and requests via the service ticketing system for imaging-related software applications and hardware equipment while adhering to established service level agreements and ticket processing guidelines.
• Serves as an Information Technology resource between the imaging clinical staff, radiologists, cardiologists, and third-party vendors, providing prompt technical support and resolution for all enterprise imaging systems and components.
• Ensures the enterprise PACS system operates efficiently by engaging with appropriate information technology resources, third-party vendors, and clinical staff to diagnose, troubleshoot, and resolve issues with PACS diagnostic stations, scanners, and modality and imaging network connectivity.
• Performs routine system and preventive maintenance, testing, and installations on PACS applications and hardware equipment to support the daily operation of imaging departments.
• Participates in the training and mentorship of new imaging administrators, radiologists, and cardiologists regarding their daily operational activities and workflow.
• Participates in and owns imaging project activities, including logging time in the project application, providing guidance on imaging needs and requirements, following up on project deliverables, and communicating project details to key stakeholders.
• Adheres to information technology service management policies and the Information Technology Infrastructure Library (ITIL) framework for planning, operating, and delivering information technology services to customers.

• Knowledge of AGFA/Siemens/GE/Hologic/Nuance/3D Imaging Solutions [Required]
• Intermediate level of knowledge & understanding in a clinical informatics environment [Required]
• Knowledge in supporting an entire PACS System and all related components [Required]
• Excellent communication skills with the ability to work courteously and effectively with all levels of customers including team members, leadership, physicians, clinical staff, and vendors [Required]
• Strong analytical, organizational, technical, & project management skills [Required]
• Ability to prioritize / multitask and complete several projects / initiatives within established deadlines in the order of greatest importance with little supervision [Required]
• EPIC Clinical Systems [Preferred]
• Information Technology [Preferred]

• Associate [Preferred]
• Bachelor's [Preferred]

• 3+ years’ experience working in a customer service position [Preferred]
• 3+ years’ healthcare or it experience [Required]

• Certified Imaging Informatics Professional (CIIP) [Preferred]
• Information Technology Infrastructure Library (ITIL) [Preferred]
• Certified Radiologic Technologist (R.T.-CERT) [Preferred]
• American Registry of Radiologic Technologists - Computed Tomography (ARRT-CT) [Preferred]
• Registered Technologist - Magnetic Resonance Imaging (R.T.(MR)ARRT)) [Preferred]

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.