Director, ER Performance Improvement

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

• Oversee and lead strategic and operational activities related to providing analytics, project management, and performance improvement support for the division.
• Engages in projects to develop structural capability as well solving specific business problems.
• Serves as liaison in these functions for division and campus-level leadership, effectively translating and communicating technical work and impacts to healthcare system and clinical care.
• Innovates, adopts, and adapts service offerings, budget, staffing, policies, and talent development for the Analytics, Performance Improvement, and Project Management functions for the division aligned with the health system-level strategy.
• Provides direct supervision to managers for division’s Analytics, Performance Improvement, and Project Management functions and the division-level organizational structure for these areas.
• Provides indirect supervision and mentoring to other matrix reporting relationships as necessary.
• Mentor leadership and other teams to embrace an analytical and critical thinking mindset for high - quality decision making.
• Work effectively with internal and external Leaders to ensure prioritization and timely execution of system enhancement and process improvement projects Provides leadership for interdepartmental, campus-wide, and system-wide initiatives to achieve improvements in clinical care processes, team engagement, patient experience, volume and financial performance.
• Provides overall leadership and support to a professional team of Data Scientists, Data Engineers, Business Analysts, Clinical Analysts, Project Managers, and Process Improvement Specialists, including proactive guidance, troubleshooting support, issue escalation, and development opportunities through timely review and feedback.

• Learning – Orientation to continual learning, both formal and informal. [Required]
• Leadership – Guides individuals and groups toward desired outcomes, setting high performance standards and delivering leading quality services. [Required]
• Analysis - Demonstrates ability to perform analyses and quickly discern information from data to aid in operational efficiency. [Required]
• Execution – Demonstrates ability to effectively complete tasks through others within time constraints. [Required]
• Project Management – Ability to plan, execute, and measure the success of major projects. [Required]
• Organization – Proactively prioritizes needs and effectively manages resources. [Required]
• Communication – Possesses the ability to choose and deliver the most effective medium based on audience, demonstrates talent for presentations in large groups. [Required]
• Policies & Procedures – Develops and maintains department specific policies and articulates knowledge and understanding of organizational policies, procedures, and systems. [Required]
• Team Skills – Conflict management and decisiveness, team-centered leadership, listening and negotiation skills, political astuteness, flexible thinking, presentation skills, results-oriented and strategic vision, budget and finance understanding, excellent personal, reasoning, and effective oral and written communication skills, physician relationships. [Required]
• Proficient computer skills, particularly with Microsoft Office 365 suite, including collaboration and project management tools (Teams, Power BI)
• PowerApps, Flow, Planner, Project, SmartSheet). [Required]
• Knowledge and application of statistical analyses including financial variance analysis and statistical significance. [Preferred]
  
  Education:
  
• Bachelor's [Required]
• Master's [Preferred]
  
  Field of Study:
  
• in business, engineering, computer science or healthcare related field
• in business discipline or healthcare-related field
  
  Work Experience:
  
• 4+ of formal management experience [Preferred]
• 4+ of relevant experience in engineering, healthcare, business, or related field [Preferred]
• 4+ proven experience in leading performance improvement projects, referably in a complex organizational environment [Preferred]
• 5+ years experience [Required]
  
  Additional Information:
  
• N/A
  
  Licenses and Certifications:
  
• Certified Associate in Project Management (CAPM) [Preferred]
• Project Management Professional (PMP) [Preferred]
• Six Sigma Black Belt Certification (CSSBB) [Preferred]
  
  Physical Requirements: (Please click the link below to view work requirements)
  Physical Requirements - https://tinyurl.com/23km2677

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.