Director, Experience Improvement and Sustainment

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

• Strong leadership skillset with demonstrated experience in building matrixed partnerships to achieve results [Required]
• Project management expertise with examples of large complex initiative success [Required]
• Strong group facilitation, change management and consultant skillsets [Required]
• Big picture thinker, with strong ability to navigate the detail when needed [Required]
• Excellent verbal and written communication skills…able to develop effective and succinct presentations [Required]
• Strong public presentation skills, with a demonstrated track record of speaking [Required]
• Attention to detail, ability to lead, organize and work on multiple initiatives/projects without compromising work [Required]
• Ability to navigate a variety of consumer initiative omni-channel topics with confidence, leveraging own or others expertise where appropriate [Required]
• Deep knowledge of what impacts consumer/patient experience in healthcare, or comparable consumer experience knowledge from other industries [Required]
• Data curious skillset with a strong working knowledge of statistics and ability to interpret consumer insights and apply to major initiatives. [Required]
• Knowledge and experience with performance improvement methodologies such as Lean or Six Sigma [Required]
• Working understanding of CAHPS and other patient experience surveys, as well as key drivers of patient experience of care. [Required]
• Experience working with all levels of a healthcare or comparable organization, with strong communication skills to engage any level worker [Required]
• Ability to tell a great story – bringing audiences along so that ideas, concepts, and projects can move forward [Required]
• Self-directed with excellent team building skills [Required]
• Proficiency in Microsoft Office Suite [Required]
• Design Thinking methods [Preferred]

• Master's [Required]

• in Healthcare or Related Field

• 10+ healthcare related experience with progressive roles [Required]
• 3+ experience in a healthcare leadership position with demonstrated skills in team building, goal achievement, successful project management, education and consulting [Required]
• 5+ demonstrated successful performance improvement experience in a consumer/patient experience role, with expectation that further pi certification will be achieved subsequent to hire) [Required]

• Six Sigma [Required]
• Certified Patient Experience Professional (CPXP) [Preferred] OR
• Certified Customer Experience Professional (CCXP) [Preferred]

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse:
https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.