Patient Experience Educator

Joining UChicago Medicine AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. UChicago Medicine AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

• Develops and presents patient experience education for internal and external staff members.
• Leads patient experience training sessions for staff.
• Organizes and manages the inventory of educational materials, patient experience supplies, training presentations, manuals, and logs.
• Customizes presentations and training modules based on specific patient experience educational needs.
• Oversees the training and education schedule departments as requested.
• Creates and maintains an internal database to track post-education presentations and evaluations. Integrates evidence-based practices through tracking system best practices.
• Conducts skills labs, remediation requests, and quarterly competency sign-offs for patient experience.
• Generates and completes statistical data reports on a monthly and ad hoc basis, including physician HCAHPS statistics and monthly detail reports. Other duties as assigned.

• Excellent communication, interpersonal skills, and ability to facilitate, consult, research, and educate [Required]
• Strong organizational skills, professional presentation skills, self-directed, able to manage multiple priorities/projects [Required]
• Accepts responsibilities and functions in a collaborative Patient Experience team model [Required]
• Personal qualities such as kindness, compassion, understanding, integrity, respect, sense of humor, discretion, and confidentiality [Required]
• Interpersonal relationship and internal consulting skills [Required]
• Effectively utilizes principles of adult learning, teaching, learning theories, teaching strategies, and expert critical thinking knowledge base for education planning [Required]
• Computer proficient, particularly in Microsoft Word, Excel, PowerPoint, Outlook, and basic computer skills [Required]
• Ability to work with and manage a diverse group of individuals [Required]
• Utilize leadership skills and the ability to coach, mentor, and motivate [Preferred]
• Problem-solving and listening skills [Preferred]
• Effective in building relationships and gaining credibility [Preferred]
• Ability to present, educate, and counsel effectively [Preferred]
• Ability to monitor staff productivity and provide coaching feedback to increase quality and productivity standards [Required]
• Ability to communicate appropriately and effectively with patients and their family, hospital staff, nurses, physicians, and other health care professionals [Required]
• Knowledge of commonly used concepts, practices, and procedures in the health care industry [Required]
• Ability to use sound judgment in emergency scenarios [Required]
• Ability to delegate clinical tasks/assign clinical activities to implement plans of care [Required]
• A high level of multitasking, organization, and proactive customer service skills [Required]
• Must possess sound judgment, critical thinking skills, ability to manage multiple details, tasks, and decision-making abilities under busy and stressful working conditions [Required]
• Must be able to read, write and speak conversational English [Required]

• Bachelor's [Required]
• Master's [Preferred]

• in Business, Healthcare, or Education, or related field

• 2+ of experience in a similar role, preferably in a healthcare setting [Required]
• Healthcare setting experience [Preferred]
• Registered Nurse (RN) [Preferred]

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.