RN Supervisor AHMG MHI Clinical Contact Center

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

AHMG MHI Clinical Contact Center

602 Courtland St., Suite 300, Orlando, FL 32804

Monday - Friday 8am - 5pm

• Monitors practice and organizational policies to ensure adherence to standards and regulations.
• Evaluates clinical performance of staff, providing feedback and recommendations for improvement.
• Manages compliance programs to ensure all activities meet regulatory and accreditation requirements.
• Develops and implements training programs to enhance clinical skills and knowledge.
• Conducts regular audits and inspections to assess compliance with safety and quality standards.
• Collaborates with leadership to address compliance issues and implement corrective actions.
• Maintains up-to-date records of staff certifications and professional credentials.
• Provides ongoing education and support to staff to promote best practices and professional development.
• Coordinates with various departments to ensure consistent application of policies and procedures.
• Analyzes data and trends to inform decision-making and improve clinical performance.
• Facilitates team meetings and training sessions to foster communication and collaboration.
• Other duties as assigned.

• Experienced in application of Microsoft Office Suite with Microsoft Teams, Word, PowerPoint, and Excel skills. [Required]
• Strong organizational, project management, and interpersonal skills and ability to implement program goals. [Required]
• Effective communication skills, written and verbal. [Required]
• Ability to articulate complex information in understandable terms to all levels of staff. [Required]
• Proficient in Microsoft Office Applications, including Word, Excel and PowerPoint [Required]
• Excellent creative, analytical and critical thinking skills [Required]
• Excellent presentation and interpersonal communication skills [Required]
• Demonstrates the ability to develop and mentor others to their optimum levels of skill and professionalism. [Required]
• Extensive knowledge of anatomy, physiology, and nursing care standards [Required]
• Analytical skills to assess patient condition. [Required]
• Effective oral communication skills to interview patients and explain next steps as well as to pass information on to other members of the care team. [Required]
• Decision-making skills to quickly assign a rating or triage need [Required]
• Strong written communication skills to record patient information clearly and concisely. [Required]
• Thorough understanding of infection control and health and safety standards [Required]

• Associate's of Nursing [Required]
• Bachelor's of Nursing [Preferred]

• N/A

• 3+ years experience in clinical nurse telephone triage [Preferred]
• 1+ years leadership experience [Preferred]
• 2+ years experience in outpatient practices [Required]

• N/A

• Registered Nurse (RN) [Required]
• Basic Life Support (BLS) [Required]
• Ambulatory Care Nurse-Board Certified (AMB-BC) [Preferred]

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse:
https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.