Network Assistant

Position Description

Position Title: Network Assistant                              Department: IT Department

Internal Job Title: Network Assistant                        Wage Classification: C 12.5

Location:  Riverside, CA                                           FLSA Status: Non-Exempt, hourly

Accountable to: IT Director                                      Date Written: October 2026

Position Summary: Serves Adventist Media Ministries by anticipating and meeting the personal computer-related needs of the Adventist Media Center, the seven (7) ministries, and each of its staff and volunteers. Responds with patience, courtesy, and good communication skills to users’ requests for assistance by phone, email, or in person.   

Authority & Accountability: Authority as delegated by the IT Director. Accountable to the IT Director within the policies and procedures of the Adventist Media Ministries and the North American Division of SDA. The work requires the ability to carry out duties, meet deadlines independently, and make timely reports to the IT Director.

Essential Position Functions:

• Provide first-level technical support and troubleshooting over the phone, Zoom, TeamViewer, in person, or using our helpdesk system.
• Coordinate the helpdesk tasks.
• Be the main point of contact for email correspondence with vendors and ministries.

• Departmental scheduling

• Manage bills and contracts for the department.
• Order and install software and hardware.

• Documentation of contracts, licensing, billing, and technical support items.

• Operate audio /video equipment in meeting rooms.

• Install, test, evaluate, and modify networked and single user computer, tablet, phones, their peripheral devices, and their applications.
• Install, configure, and manage computer networks including LAN and WAN.
• Run Backups and keep Backup Logs when requested.
• Work with networking and server systems, and back up Network Engineer with daily operations
• Upgrade software, patches, and operating systems on a continuous basis.
• Diagnose hardware, software, and operator problems and takes remedial actions or recommends procedural changes.
• Act as a technical resource in order to assist users with resolving computer issues.
• Ensure that all computers are secured effectively by installing and updating antivirus software.
• Train users on new software.
• Explain the role of network applications and equipment to the end users.
• Maintain documentation of technical maintenance procedures carried out.
• Install and configure software such as operating systems and environments and applications such as word processing, database, and spreadsheet programs.
• Maintain the equipment inventory database and manage the system.
• Manage and maintain the Zoom phone system, licensing, and support.
• Light Building Maintenance and other responsibilities as assigned.

Position Specifications

• Qualifications, Scope, and Complexity of duties:
  • Member of the Seventh-day Adventist church and supportive of its beliefs and values.
  • Education: College-level tech courses or equivalent job experience with at least 2 years in the areas of data processing, computer science, database constructs, and/or programming. BA or BS degree preferred.
  • Experience: Minimum of 2 years in computer Technology with experience in the Microsoft suite of work tools and experience with both PC and Apple OS.
  • Skills, scope, and complexity of duties:
    • Demonstrated experience in supporting business office machines, PC’s and various related devices (printers, scanners, etc.)
    • Good working knowledge of PC and MAC hardware, and operating systems and related off-the-shelf software products.
    • Willingness to learn new skills and proprietary systems.
    • Ability to assist employees in a friendly and courteous manner in solving various computer systems problems.
    • Good personal relationship skills and ability to communicate effectively with people and organizations at all levels.
    • Flexibility to adapt to urgent projects or unusual situations.
    • Ability to meet deadlines, to conduct and direct research into IT issues and products, and to take initiative in the development and completion of projects.
    • Self-starter ability to recognize needs and take initiative to find solutions.
  • Interpersonal Relationships:
    • At AMM:
      • Director
      • HR
      • Department Directors
      • Colleagues, treasury staff and HR staff
      • Vendors, guests, volunteers, service representatives
    • Outside of AMM:
      • Computer hardware manufacturers
      • Printer supply companies
      • NAD IT Department
      • Ministry IT staff
    • Working Conditions:
      • General working conditions in an office atmosphere and at a desk.
      • Hybrid: two days required in the office, two days optional work from home.
      • Physical requirements: Must be able to communicate orally and in writing with all staff. Requires some standing, walking, prolonged sitting time at desk, reaching, bending, climbing, use of a computer keyboard, and lifting (max of 50 lbs.)
      • Statistics:
        • 38 regular hours per week (Usually 7:30 a.m.- 5:30 p.m., M- Th)
        • Will require variable hours
        • No special clothing or safety gear required