Senior Manager, Policy & Communications Campaigns

Brand & Communications shapes how the world understands Affirm and how Affirm shows up in it. We meet people where perception forms: in culture, in the press, across our owned and paid channels, and inside the company. We aim to make our work compound over time, moving at the speed of culture while holding a high bar for craft and clarity. Our job across comms, brand, creative, and social is to make Affirm a brand people trust and are proud to choose.

Affirm's model only works when consumers succeed. No late fees. The full cost, known before you commit. A balance that ends.

Many people don't know that. Pay-over-time products are treated as interchangeable, and the revolving credit card is treated as the responsible default. We want to change this dynamic and evolve thinking and beliefs around what consumer-friendly credit can and should be as it modernizes.

The timing is the opportunity. Credit is being rewritten right now, in regulation, in coverage, and in how people talk about debt. The beliefs that settle over the next few years will shape the decades that follow.

This role focuses on the people who shape what the public understands about credit, the ones creating the coverage and content that drives the conversation.

You know who covers what, who matters beyond their outlet’s size, which newsletter a Hill staffer reads before the front page. And you know how to proactively build an argument that travels. The policymakers, regulators, and advocates who set the terms will use it, and the most skeptical reporter will want to write it.

You won’t be doing it alone. You’ll collaborate with colleagues who own the narrative you’re carrying, the research behind it, and the versions of this story told to consumers, merchants, and investors. You’ll also partner closely with a policy team that owns our government relationships and the positions we take. And because this story has to build across audiences and surfaces, you’ll help shape the broader brand and comms strategy rather than only drawing from it.

This story lives at the nexus of New York City and Washington, DC, so you can be based in either with regular time in the other.

• →

• Campaign mindset: You think in arcs rather than announcements, built around the forces that actually shape the public conversation, and you know it’s landing when others start making the argument without you.

• Media relationships and craft: 12+ years in communications, with real relationships across policy, business, and tech media, and a track record running complicated press strategies end to end, including complex or sticky situations.

• Policy communications experience: You’ve run communications on policy issues, whether in advocacy, regulatory affairs, a political campaign, or a public affairs practice. You understand how an issue actually gets decided, who moves it, and how long it takes.

• A connector: You keep relationships across the worlds you work in and put people together because it’s useful to them, not only when it serves you.

• Proactive instinct: A bias for creating the story rather than chasing it, an eye for using moments others create, and the tenacity to stay with a good idea past the first no.

• Appetite for a complicated subject: You don’t need a credit background. You need to get deep on underwriting, disclosure, and the credit system, and then explain it in plain language.

• Sharp, persuasive writing: The ability to build an argument that carries, clear, accurate, and convincing to someone who starts out skeptical.

• Sound judgment: Steadiness in high-stakes, high-visibility moments, and the discipline to act quickly without putting trust at risk.

• Collaborative partnership: Strong working relationships across Comms, Brand, Public Affairs, Legal, and Marketing, and the desire to make other people’s work better and not only your own.

• Belief that transparency is an advantage: You think clarity and accountability are brand advantages, not compliance requirements.