Enterprise Program Change Manger

※こちらのポジションは関東地区のお客様先常駐型のポジションとなります。This position is required to work in a client site in greater Tokyo area.

Enterprise Lab-wide Services are complex, dynamic, and continuously evolving. Managing changes effectively is a critical driver of program success for customers.

The Enterprise Program Change Manager is responsible for ensuring that customer programs have a robust, systematic process to define, execute, and report on changes throughout the lifecycle of the program. The role actively contributes to the development of customer change workflows and executes change requests across all relevant systems.

• →Execute defined change processes
• →Ensure change requests are received, processed, and executed in a timely manner
• →Perform operational clarifications with stakeholders
• →Engage 3PP vendors in change activities
• →Record and track all change-related information
• →Report status of change requests
• →Facilitate regular communication with stakeholders on change status
• →Perform financial reconciliation with customer stakeholders
• →Support internal commercial processes related to program changes
• →Prepare regular internal and customer reports on changes and impact

• Receive, process, and execute program change requests in a timely manner
• Perform operational clarifications with relevant stakeholders as required
• Engage third-party vendors (3PP) in change request activities
• Accurately document all information related to change requests
• Track, monitor, and report status of individual change requests

• Communicate change status to internal and external stakeholders
• Prepare regular reports on changes and program impact
• Facilitate communication across business, technical, and operational stakeholders

• Support internal commercial processes related to program changes
• Perform financial reconciliation with customer stakeholders (Advanced level)
• Analyze and report on program impact resulting from changes

• Bachelor’s degree or equivalent training in data management, operations management, or a technical field
• 1–2 years of industry experience for Representative level
• 3–5 years of industry experience for Advanced level
• Strong business-level communication skills (written and verbal) in local language

• Strong program or project management capabilities
• Experience in stakeholder engagement and management
• Strong data management and manipulation skills
• Experience in laboratory or regulated environments is advantageous but not required

• Strong interpersonal skills with the ability to build effective working relationships
• Excellent customer communication and management skills
• Strong business, technical, and operational communication skills
• Effective conflict resolution and management skills

• Process development, control, and execution capabilities
• Strong understanding of change management methodologies and workflows
• Knowledge of continuous improvement methodologies (Lean, Six Sigma, PRINCE2, etc.)

• Ability to assess situations and determine appropriate actions
• Strong focus on customer success and outcomes
• Solution-oriented mindset
• Demonstrates initiative and ownership when required