Informatics Service Engineer

Responsible for supporting customers through on-site activities such as installation, implementation, maintenance and repair of company and multi-vendor systems solutions which may include hardware, software and networking products as well as operating systems. Installs and optimizes hardware/software/network products and configurations at customer sites. Diagnoses and resolves product performance problems. Performs maintenance and repair services. Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance. Proactively responds to potential equipment or software issues to prevent unplanned interruption of customers' business. Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software. Serves as an internal resource on technical issues and manages product escalations Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers. May have knowledge of third-party products. May deliver internal technical training and maintenance seminars and workshops for field engineers or customers. May train other field engineers or customers. May calibrate equipment on-site for large volume customers. May qualify leads.
Must consent to participate and meet Agilent approved customer/vendor credentialing requirements necessary to gain access to customer sites. Requirements may include, but are not limited to, proof of identification, proof of certification to perform the work required, customer health and safety requirements, etc.

Preferred Technical Qualifications:

• Educational background or professional expertise in Information Technology, Computer Science, or a related field.
• Experience managing, administering, or building Windows Server environments.
• Experience designing, implementing, or supporting network infrastructure.
• Experience with virtualized environments and cloud platforms (e.g., AWS, Microsoft Azure), or relevant certifications.

Language and Customer Engagement Requirements:

Native-level Japanese communication skills, with the ability to engage in detailed technical and business discussions with both Agilent employees and Japanese customers.Strong understanding of Japanese customer expectations and business practices.