On-site Enterprise Program Coordinator

The Enterprise Program Coordinator (EPC) is a key role in delivering Agilent Enterprise Solutions to our customers. They are the primary day-to-day operational contact with the customer for all of their program needs. The EPCs objective is to deliver a consistently differentiated customer experience and ensure operational excellence for programs/projects assigned to them.

The EPC coordinates all scheduled and reactive/unplanned services for the customer, working with internal and external partners in the process. They ensure that customer inquiries are directed to the appropriate parties internally/externally, and addressed in a timely manner. EPCs regularly work with cross-functional teams to define customer challenges, develop solutions, and implement them in daily operations.

Onsite Enterprise Program Coordinators will be integrated directly into the customer day-to-day operations and become part of the onsite team. They will provide additional value by being physically present and execute a broad range of customized duties defined in customer program agreements.

• Undergraduate Degree
  • Degree in scientific or technical field is preferred but not required.
• 1 -2 years experience at higher levels working in similar environment for advanced job levels
  • Basic knowledge of GxP/Compliant environments, guidelines, and requirements preferred
• Strong customer service skills
• Strong planning and organizational skills
• Strong English (spoken and written) and business level proficiency in local language where required.

• Experience in understanding and processing technical service quotations, purchase order, and invoices
• Demonstrated ability to manage complex activity schedules (Planning, execution, issue resolution, closure)
• Demonstrated ability to manage large volumes of information at high level of detail

• Strong interpersonal skills, able to build effective working relationships with customers and business partners
• Effective communication skills, written and verbal
• Experience in customer service role, managing technical services
• Able to work in a highly cross functional environment.

• Adaptable, ability to quickly assess situations and determine reasonable course of action
• Demonstrates strong focus on customer success
• Solution oriented mindset

• Experience operating with/in laboratory settings is strong advantage
• Experience working in SAP environment or equivalent

Proficient with basic Microsoft Office tools